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moving from TD Waterhouse to ii - very poor experience

michael1234
Posts: 661 Forumite


So over a week ago I called Interactive Investor to inform them that the spelling of my name was incorrect. I then followed up with a second call and two secure email messages before they finally told me (over a week later!) I needed to send in a certified copy of my passport.
I needed yet another message for them to tell me exactly what a certified copy is (i.e. what would be acceptable).
Most annoyingly they also told me they wouldn't accept original documents - "only certified copies".
The entire reason for doing this is to move away from their IMO expensive platform to another provider.
I of course haven't checked my original contract with TD Waterhouse or new one with ii but seems unlikely they would suggest an ID check could only be done with a copy of the ID not the original itself?
I needed yet another message for them to tell me exactly what a certified copy is (i.e. what would be acceptable).
Most annoyingly they also told me they wouldn't accept original documents - "only certified copies".
The entire reason for doing this is to move away from their IMO expensive platform to another provider.
I of course haven't checked my original contract with TD Waterhouse or new one with ii but seems unlikely they would suggest an ID check could only be done with a copy of the ID not the original itself?
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michael1234 wrote: »I of course haven't checked my original contract with TD Waterhouse or new one with ii but seems unlikely they would suggest an ID check could only be done with a copy of the ID not the original itself?0
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