Capital one ppi

luisa

Hi, I submitted a Plevin PPI claim through Resolver to capital one on behalf of my OH,he received a letter back on 4th November to confirm he had indeed had PPI and made him an offer, the full amount should have been sent via cheque within 10 days.He contacted Capital One 27th November as he hadn't received anything,which they then told him quite abruptly that they had millions of complaints and to wait another 10 days,it is now 14th December and he hasn't received anything still.He has had an email from Resolver to say he can escalate the case , so wondered if anyone had any advice as what to do now.Thanks in advance

[Deleted User]

All banks have been inundated with Plevin complaints. It's up to you whether to "escalate" this (to the Ombudsman?), but you should realise that doing so is unlikely to speed the process at this stage..

I'd keep chasing the bank..

dunstonh

As mentioned above, the Plevin issue has created a significant increased workload and many firms are dealing with a backlog and slower than their normal standards.

Escalating it to the FOS will not improve the situation as the FOS cannot speed up payment.