I thought large Letters were now had confirmation of delivery??

COOLTRIKERCHICK

I just had a buyer asking where their item was, sent out last week large letter.

so i tapped in the 'tracking code' issued to that letter and it is coing up with tracking code not available for this code??


I know its not a full tracking, but a confirmation of delivery, or non-delivery etc.
just a bit confused..

thanks

theonlywayisup

You can usually get it from RM live chat but mine are back to about 40% POD on LL. They were higher but I guess it's busy season and they aren't uploading the scans.

Dox

According to Royal Mail delivery confirmation isn't available on (ordinary) large letters: https://personal.help.royalmail.com/app/answers/detail/a_id/52

ontheup1972

COOLTRIKERCHICK wrote: »

I just had a buyer asking where their item was, sent out last week large letter.

so i tapped in the 'tracking code' issued to that letter and it is coing up with tracking code not available for this code??


I know its not a full tracking, but a confirmation of delivery, or non-delivery etc.
just a bit confused..

thanks

Large Letter delivery confirmation is only (supposed to be) available right now on the 24 & 48 services. Those services are available to business account holders.

So if for example you send through the post office, or if you have a business account but don't use the VATable 24/48 service and instead use the non VATable 1st/2nd class service, it's not available.

soolin

I was told that mine had tracking, but I recently had another email to say that they weren't and I would have to switch my type of business account to get the tracking.

theonlywayisup

ontheup1972 wrote: »

Large Letter delivery confirmation is only (supposed to be) available right now on the 24 & 48 services. Those services are available to business account holders.

So if for example you send through the post office, or if you have a business account but don't use the VATable 24/48 service and instead use the non VATable 1st/2nd class service, it's not available.

As I said above, ours were running quite high until the last two weeks. We are VAT registered and use DMO so should, in theory, have POD on all our LL. But this last two weeks it has plummeted to 40%.

I am guessing it's the busy season putting a strain on things.

ballisticbrian

I was told that mine had tracking, but I recently had another email to say that they weren't and I would have to switch my type of business account to get the tracking.

What was it you had to switch it to? Is it really something to do with VAT as someone hinted above as that seems quite strange?

soolin

ballisticbrian wrote: »

What was it you had to switch it to? Is it really something to do with VAT as someone hinted above as that seems quite strange?

To be honest I got a bit confused as one minute they said I was getting delivery confirmation, then they said I wasn't. They told me to phone to discuss my options, but my business account system is currently so simple I don't want to confuse things.

ontheup1972

ballisticbrian wrote: »

What was it you had to switch it to? Is it really something to do with VAT as someone hinted above as that seems quite strange?

What they are doing is offering delivery confirmation on the 24/48 service for LLs (which has VAT), but they are not supplying it on 1st/2nd (which doesn't) So anyone not using 24/48 for LLs will get "tracking is not available for this service". They would need to switch to 24/48 to access delivery confirmation.

Strangely, they are providing delivery confirmation for parcels on 1st/2nd (no VAT), so it's beyond me what they are playing at, or why.

But it is what it is - anyone wanting delivery confirmation on LLs needs to send through 24/48

ontheup1972

theonlywayisup wrote: »

As I said above, ours were running quite high until the last two weeks. We are VAT registered and use DMO so should, in theory, have POD on all our LL. But this last two weeks it has plummeted to 40%.

I am guessing it's the busy season putting a strain on things.

You are never going to get 100% POD with RM I don't think - best we've achieved is around 85-90%

The 40% you are currently getting is very low, and probably is to do with the time of year.

However the point the OP is making is that she cannot get delivery confirmation on LLs - it's not available to her - and the reason is because she won't be using 24/48 to send LLs, as you and I do.

theonlywayisup

ontheup1972 wrote: »

You are never going to get 100% POD with RM I don't think - best we've achieved is around 85-90%

We had it in August and October. September was 91%. November was hit and miss at 87%. This is LL rates and doesn't include parcels.