Rejected insurance claim

Hdmartin

My dog was very ill in October, vet said HGE vets bills came to £1200. previous to this she had a vomiting episode in June, one quick visit to vet for anti sickness meds and all was fine.

I switched insurance companies in August and the new company have rejected my claim as my vet has said it's related to previous illness.

I have spoken to the vet today as when I checked with them before I submitted the claim, they said it wasn't related. The vet is now saying its a 'grey' area and cannot definitley say if it is or is not related. She said she would write back to my insurance company and state this.

Any ideas on how I could fight this with my vet and or insurance company. The two illness were 5 months apart and one was vomiting where the other was haemorrhaging and vomiting. If the vet can't say for certainty if it is or is not related how best do I approach this with insurance company?

sheramber

You go through the complaints procedure, which should be explained in your policy booklet.

If you et a final rejection from the insurance company you can then refer your complaint to the Ombudsman, who will adjudicate on the claim.

Hdmartin

Thank you will read up on the insurance companies complaints procedure today and start the process.