Nationwide travel insurance

BoGoF

Eh no.......some of bother to read the small print. You might not be so lucky if a similar issue arises in future and I dont just mean with Nationwide.

cbrown372

Previous thread about Nationwide insurance....

https://forums.moneysavingexpert.com/discussion/5375909

Knew I had read before that it was all Nationwide's fault.

moneyistooshorttomention

Nice try at stirring it (again:cool:) - but I retired in one set of circumstances (ie with income of less than £750 per month) - as I only got my Civil Service pension for about the first 3 years.

Then I reached my revised State Pension Age and the rest of my pension started and now receiving more than £750 per month and therefore paying in the correct amount of income per month and money to spare to meet that requirement.

pollypenny

Money, that’s unusual that a pension should be paid late when the due date is on a weekend.

OH and I have our pensions on the Friday before if the due date falls on a weekend: the same applies to my AVC from Prudential.

Glad it’s sorted for you, anyway.

Robin9

It really is worth your while keeping your eyes open for restrictions like this. My Flexaccount is funded by varying income and I top it up to ensure the £750 requirement is met.

I had to make a claim due to a holiday cancellation last year and all went through without a hitch.

moneyistooshorttomention

pollypenny wrote: »

Money, that’s unusual that a pension should be paid late when the due date is on a weekend.

OH and I have our pensions on the Friday before if the due date falls on a weekend: the same applies to my AVC from Prudential.

Glad it’s sorted for you, anyway.

Thanks. That's another avenue worth investigating - ie re asking the Civil Service pension payers why they do this.

Checked back through when it should be paid - and it should be the same date every month - but they are pushing it backwards at times and paying a day or two earlier than its due.

moneyistooshorttomention

Robin9 wrote: »

It really is worth your while keeping your eyes open for restrictions like this. My Flexaccount is funded by varying income and I top it up to ensure the £750 requirement is met.

I had to make a claim due to a holiday cancellation last year and all went through without a hitch.

I'm trying to avoid the hassle of doing a top-up. I'd have to open another account I don't want specially to do that - particularly as there is enough money being paid in each month.

Still awaiting response from Civil Service pension providers re changing the date each month it goes in to avoid any months where there is apparently none going in. One-off bit of hassle then of dividing my yearly net CS pension into 365 and knocking off that number of days from month 1 and adding those missing days worth into month 2 and job done.

EachPenny

There was a small change in the T&C's which took effect from 31 October 2017 and they now say the £750 has to be paid in to your FlexAccount each month "without missing any payments".

This implies that missing even a single (calendar) monthly pay-in could result in the loss of the benefit.
https://forums.moneysavingexpert.com/discussion/5709543

From what I understand, the travel insurance runs for 12 months at a time. On 'renewal' they check eligibility and it may only be at that time that a previous error in meeting the criteria is discovered.

If the decision is being made by computer (which I suspect it would be) then a 'jobsworth' response is what you should expect. And to be fair, staff should only operate a non-jobsworth approach if the company has a formal policy on the issue. Otherwise there is the potential for discrimination and other undesirable outcomes. Whether or not the valuable travel insurance 'perk' is provided shouldn't be on the basis of whether a CSA is having a good day or likes the sound of your voice.

BoGoF

moneyistooshorttomention wrote: »

I'm trying to avoid the hassle of doing a top-up. I'd have to open another account I don't want specially to do that - particularly as there is enough money being paid in each month.

General wisdom on these boards is that you shouldn't put all your eggs in one basket and have a back up account "just in case"


You keep saying there is enough money paid in each month but there clearly isn't. Calling it a 'technicality' is going to bite you on the proverbial one day. You have been fortunate so far but you have been on these boards long enough to see that banks/insurance companies get off from paying on 'technicalities' all the time.

moneyistooshorttomention

Have just been on the phone to my pension provider and they say (though they don't put it in that language) that it's the Nationwide's fault this is happening - because they aren't putting through payments yet at weekends and bank holidays.

Told this is not down to my pension provider causing this issue. The Nationwide itself is causing it.

Out of interest - does anyone know if other banks have a policy of refusing to take payments through at weekends and bank holidays? Or is it just the Nationwide that won't take them then?