Fraud - where to get help!!

LJL42

I have reported it to Action Fraud, who will report it to the Police. I really don't know how they got all the information. They even changed her email address and telephone number on her account.


I don't know how the bank didn't stop this from happening, it is obviously suspicious activity. We have spoken with them on numerous occasions informing them of her dementia

Sarastro

So who are the fraudsters? I don't get it - if she's been the victim of fraud, just go to the police yourself, what's the problem?

xylophone

it is worrying that online banking is even active on such an eldery person's account.

There are people of 80+ who are capable of using on line banking.....

seashore22

xylophone wrote: »

There are people of 80+ who are capable of using on line banking.....

With dementia?

jd87 was right to some extent. Online banking for someone elderly with dementia is a terrible idea.

xylophone

With dementia?

No - but if you read jd87's post he simply says

it is worrying that online banking is even active on such an eldery person's account.

with no mention of dementia or otherwise.

What seems to me surprising is Barclays had taken no action before this was allowed to happen since the OP says the family had

spoken with them on numerous occasions informing them of her dementia

kazwookie

I hope you have changed the passwords etc to stop them coming back for a 2nd go and clearing out the rest of the money.

LJL42

Mum doesn't use on-line banking, she used to before the dementia got hold of her. The bank should have stopped the first transaction from happening, any other bank would have. When I spoke to bank, they said they would not treat that as suspicious activity!!!

xylophone

http://www.thisismoney.co.uk/money/article-5173019/No-excuse-Banks-fob-fraud-victims-minister.html

eddddy

LJL42 wrote: »

They transferred all her money from her ISA and Savings account into her current account, this was done on-line, they then called the bank and transferred the money to another account on the telephone.

To do that they must have logged into online banking with her memorable word and passcode. (Because if they'd used PINSentry they could have done the transfer online as well.)

Where might those details have been written down, and who might have had access to them?

Alternatively, if somebody (e.g. a fraudster posing as a bank official) had asked her for her memorable word and passcode, would she have known what they were?

Does she use email? Could she have been tricked by a phishing email into divulging the info that way?

If she doesn't use online banking, the info can't have been captured by malware on her computer.


The bank will be thinking that she must have told somebody the memorable word and passcode (and perhaps given them consent to do the transfer) - or she was very careless in writing them down somewhere. I guess that's why they're pushing back on a refund.

If you can work out what might have happened, that may help your case.

agrinnall

Sounds to me like an inside job, does she have carers coming in?