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Cost of Electric doubled since installation of Smart Meter
I am really at the end of my tether.
I am with Robin Hood Energy and we had a Smart Meter installed in September.
This is from an email I sent to RHE today:
"The issue is that the night storage heater and immersion are powering up outside of the Economy 7 times, prior to the Smart Meter being fitted there was no problem with them. The weekly cost of our electricity with one night storage heater is normally about £17.00 per week, currently it is costing £35 to £40 per week.
An engineer from National Grid came to inspect the meter on 7/12/2017. "Before he rang RHE the engineer said to me that it wasn't a meter problem but a problem with the data sent by RHE because economy 7 was on 24 hours a day. The Pipit screen indicates that the normal tariff is on during the day and E7 in the early hours. He communicated that to RHE but was told that it would take 2 hours to upload data to the meter so he should replace the meter. When he left here the engineer said he would advise RHE there is still a problem.
"I contacted RHE about this problem several weeks ago, it seems to me RHE is going through the motions but not trying to solve the problem. " RHE have advised me that the engineer has not submitted a report although he was here on 7/12/2017
Electricity has already cost me about £200 extra since the fitting of the Smart Meter, I am on a pension and can only afford to power up one storage heater.
What options are open to me to get this situation resolved?
I am with Robin Hood Energy and we had a Smart Meter installed in September.
This is from an email I sent to RHE today:
"The issue is that the night storage heater and immersion are powering up outside of the Economy 7 times, prior to the Smart Meter being fitted there was no problem with them. The weekly cost of our electricity with one night storage heater is normally about £17.00 per week, currently it is costing £35 to £40 per week.
An engineer from National Grid came to inspect the meter on 7/12/2017. "Before he rang RHE the engineer said to me that it wasn't a meter problem but a problem with the data sent by RHE because economy 7 was on 24 hours a day. The Pipit screen indicates that the normal tariff is on during the day and E7 in the early hours. He communicated that to RHE but was told that it would take 2 hours to upload data to the meter so he should replace the meter. When he left here the engineer said he would advise RHE there is still a problem.
"I contacted RHE about this problem several weeks ago, it seems to me RHE is going through the motions but not trying to solve the problem. " RHE have advised me that the engineer has not submitted a report although he was here on 7/12/2017
Electricity has already cost me about £200 extra since the fitting of the Smart Meter, I am on a pension and can only afford to power up one storage heater.
What options are open to me to get this situation resolved?
0
Comments
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Don't email, don't phone - WRITE a letter to RHE headed COMPLAINT giving the detail.Never pay on an estimated bill. Always read and understand your bill0
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You need to make an official complaint to RHE and if you don't get a suitable resolution complain to the energy regulator.0
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