MSE Switch to OVO

Tosca99

I switched through the MSE Energy Club from the previous BG Big Switch to OVO in October and provided the closing readings for gas and electricity. I have been able to provide gas readings at the start of November and December but not the electricity readings the MyOvo site tells me we are currently switching the supply. I have emailed and spoken to Ovo who tell me the switch has taken place but there is a system problem. Then I am told it would be sorted within 10 working days. Then I am told there is a problem with people who switched accounts in October and November. I still cannot enter a reading anyone else having this problem? It doesn't fill me with confidence.

Cardew

Welcome to the forum.

I did exactly the same switch(MSE BG to Ovo 2 year fix) for gas and electricity and it went through without a hitch on 26 Sept 2017.

My meter readings were accepted and I have just logged-in to Ovoand confirmed it is all working OK

stev_e

I switched to OVO from EDF using the Energy Club back in October. Despite supplying my meter readings ahead of time as they asked they didn't like the gas reading so made one up. The actual reading I supplied probably did appear low but we'd just had six months of summer...!!
As a result EDF closed my account with a higher than actual reading therefore I paid them money for gas they didn't supply. OVO, also in possession of my actual reading are likely to charge for the same gas.
I apparently have a dispute open and although this can take 12 weeks (they tell me) I don't know where we are as regards what i'm being charged for.
This is the first time i've moved from a big six company - and we've switched many times - but it may be the last. Just smacks of incompetence.

Nick_C

I switched on 4 October and got a new smart meter on 20 October.

I've had a correct gas statement but I'm still waiting for my electricity statement.

BG accepted my closing readings over the phone and issued a refund in less than a week.

I've sent Ovo a copy of my final BG bill and a photograph of the meter on changeover day but still no bill/statement. I'm not worried though because I know my monthly payments are sufficient and I'm confident OVO will sort it out eventually.

However, when I was doing my own calculations, I noticed OVO are charging too much for electricity. I emailed them and they have assured me that will be corrected.

But I would advise everyone to check the cost per KWh shown in your account.