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Failed security check with Experian for accessing my credit file with them
shopaholicno1
Posts: 133 Forumite
A few weeks ago I joined Experian to view my credit file with them. They said they'd have to send out a pin as they couldn't verify who I was. Pin never arrived and now I'm a week off the free trial ending. I called them up and somehow failed the security check on the phone too! All the details I provided were correct, so I'm confused.
How do I go about accessing my credit file with them?
All the lady on the phone suggested was calling again to try,
To pas the security questions, but that's pointless as they must have some incorrect information, and I don't know what it is.
Also, I've been told they won't take the money from after the free trial unless I have logged in properly during the free trial period, is this right? I can't even cancel my membership.
How do I go about accessing my credit file with them?
All the lady on the phone suggested was calling again to try,
To pas the security questions, but that's pointless as they must have some incorrect information, and I don't know what it is.
Also, I've been told they won't take the money from after the free trial unless I have logged in properly during the free trial period, is this right? I can't even cancel my membership.
0
Comments
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Check it via the MSE Credit Club for free.
No point in paying for it.0 -
I tried signing up to the mse one, but it couldn't identify me either. I've managed to get my Noddle, Clearscore etc though.0
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Cancel your free trial, order a £2 statutory report as an alternative.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0
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