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danielleb89
Posts: 8 Forumite
hello,
me and my family paid over £1000 for Lapland UK tickets for yesterday however was stuck on the M25 hours and couldn't get there. I've asked Lapland UK if they could reschedule us, book us onto next year or refund us. They replied saying to get a refund we would need to have purchased Ticket Plan. We are now out of pocket and it was the children's christmas present because of the cost. Does anyone have any advice in what action we can take if any? I presume lots of families were in the same situation and Lapland are pocketing all the money.
thank you
me and my family paid over £1000 for Lapland UK tickets for yesterday however was stuck on the M25 hours and couldn't get there. I've asked Lapland UK if they could reschedule us, book us onto next year or refund us. They replied saying to get a refund we would need to have purchased Ticket Plan. We are now out of pocket and it was the children's christmas present because of the cost. Does anyone have any advice in what action we can take if any? I presume lots of families were in the same situation and Lapland are pocketing all the money.
thank you
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Comments
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Do you have any other form of travel insurance that might pay out?0
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A thousand! How many of you are there?0
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Why should Lapland UK be out of pocket? It's not their fault you didn't turn up.
In future take out insurance to cover you for travel delays.
Or sue God.0 -
Doesn't sound like you missed much. Prices reported start from £55, how on earth did you spend £1k?0
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Have you tried their facebook page? There seems to visitor posts complaining about not being able to get there yesterday.0
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I only found one post about not getting there because of snow and plenty about how magical it was.0
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Doesn't sound like you missed much. Prices reported start from £55, how on earth did you spend £1k?
That was na old report. Facebook reviews are quoting £109-£120 depending on the day you went.
Many good reviews on their Facebook page.0 -
There was 12 of us and cost £120 each. The met office issued a warning for people not to drive. Surely they have a responsibility for the safety of their customers to cancel/reschedule like many events do in this situation. The last resort was asking for a refund, we really wanted to be booked onto another day or next year.0
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You would have been offered ticket protection at the point of purchase, which would have covered you for this type of eventuality. You chose not to take it - that's not their fault.
They can't offer you another day this year because they are fully booked, but they are under no obligation to do so anyway.
If they stayed open, it would be interesting to know how many people did get there that day.All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0
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