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Amazon refunding my order without asking me...
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parkrunner wrote: »Seems a perfectly reasonable response to me.
I've had a similar experience with Amazon Pantry. I ordered a multipack of Washing Up Liquid. It was damaged in transit by the carrier and so was undelivered.
Amazon simply issued an immediate refund and required me to re-order the item if I still wanted it.
However, the cost of the items took several days to reach my bank account, meaning I'd be
out-of-pocket (albeit for a few days).
Why they couldn't ask first if I wanted a refund or simply a later exchange I don't know.
Time wasn't the factor here, only cost.
Anyway, I didn't re-order.0 -
I had the same experience, order dispatched on 1/12/17 and refund email on 7/12/17.
It suggests to place a new order if I still want it but the price has increased from £49.99 to £93
I went onto live chat to see if I could get the new order at the same price as my refunded order.
The response wasHello,
Greetings from Amazon.co.uk Customer Support,
Thank you for taking the time to bring this to our attention. I've forwarded your feedback to the relevant department.
Our prices may increase or decrease based on a number of factors and unfortunately, we can’t offer you a refund for the difference between the price in your order and the lower price you saw on our website.
Please see our Help pages for additional information about returns and refunds:
https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=502480
Although we work towards offering value to customers on everything we sell on our website through consistently competitive pricing, we don’t offer post-order rebates or price promises.
We realise that from time to time, our customers will be able to buy products from another store at a lower pricethan ours.
We recognise that you have a choice of retailers and are grateful that you’d prefer to order from us.
Our goal is to offer customers the greatest selection and this means that prices we offer for items on our website do vary from time to time.
Because we operate in a very competitive environment, we give every consideration to keeping our prices for items as low as possible and our discount structure and strategy is something we have developed to best serve the needs and desires of our customers.
When possible, it is our policy to offer the highest discount we can for an available item.
While we don't price match with other stores, other websites (including our international sites), or other sellers (including FBA sellers) on our own website, we do offer customers the opportunity to feedback lower prices on the website under the Product Details section of the site.
Please note that in some cases our website offers lower prices via the used and new offerings available from Amazon.co.uk Marketplace sellers.
For more information, please read our Marketplace Help section:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149521
For full details on our various pricing policies, please visit the pricing section of our Help Pages:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040614
We realise that from time to time our customers will be able to purchase items from another store at a lowerprice than ours and while we don't always beat the best available price, we do offer our customers consistently low prices on our entire range of products, including:
* 30% off books where the list price is over 10 GBP
* Chart CDs from 8.49 GBP
* At least 30% off bestselling DVDs
* 25% or more off Video Games - new and future releases
* 50% off Software bestsellers
* Low prices on thousands of Electronics and Photo products
Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page.
This price may differ from the price shown for the item when you first placed it in your Shopping Basket.
Please note that placing an item in your Shopping Basket does not reserve the price shown at that time – an item'sprice may increase or decrease between the time you place it in your Shopping Basket and the time you proceed to checkout.
Also, some promotional discounts may be limited-time offers or subject to availability.
If you’d like to provide similar feedback in the future, you can click on the "tell us about a lower price" link under the Product Information section of any item on our website.
Customer Service can be reached by phone, e-mail and chat 7 days a week using the link below. We can be reached by phone 06.00 to midnight (local UK time), and by e-mail and chat 24 hours a day:
https://www.amazon.co.uk/contact-us
If we can be of further assistance. You can reach us by chat or phone from this link:
https://www.amazon.co.uk/contact-us
Customer Service can be reached by phone and chat 7 days a week 06.00 to midnight, local UK time.
If you need to call us, we can be reached on Freephone (within the UK) 0800 496 1081 or +44 (0)800 279 7234. International customers can reach us on +44 207 084 7911.
We look forward to seeing you again soon.
EDIT:
After failing with live chat, I tried an email to get my new order to be the same price as the refunded order.
At the bottom of their reply:If you still wish to receive these items, we would suggest that you return to our website and place a new order for the same item (sold and dispatched by Amazon.co.uk) and contact us with the order number so that we will offer the item at old price.0 -
parkrunner wrote: »Quote:
You ordered the item below, but the package was returned to us by the carrier. We’ve issued your refund.
You can find the list of possible reasons why the package was returned to us as undelivered here. If you still want the item, please check your address and place a new order.
Seems a perfectly reasonable response to me.Moneyineptitude wrote: »I disagree.
I've had a similar experience with Amazon Pantry. I ordered a multipack of Washing Up Liquid. It was damaged in transit by the carrier and so was undelivered.
Amazon simply issued an immediate refund and required me to re-order the item if I still wanted it.
However, the cost of the items took several days to reach my bank account, meaning I'd be
out-of-pocket (albeit for a few days).
Why they couldn't ask first if I wanted a refund or simply a later exchange I don't know.
Time wasn't the factor here, only cost.
Anyway, I didn't re-order.
And that's fine, we all have different expectations. For me the automated actions such as this saves me money as it costs Amazon less and I use them for cheapness so it works for me.It's nothing , not nothink.0
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