Nectar rewards stolen- viruses on PC?

Lara

I had a few emails from Nectar.com two days ago saying my email address and password had been changed at my request. To cut a long story short someone had taken all but 900 rewards from my account by stating my card had been lost and needed a replacement. It had never crossed my mind this could happen so easily and I’d been saving all my points so had a large amount on it.

I haven’t turned my PC on since as I wonder if it happened due to viruses on it.

I only changed my passwords a few months ago because of a rogue email being sent out to everyone after my account was hacked via my PC, not my iPad.

I’m wondering if the best course of action would be to just take it into the Computer shop where I purchased it from two years and ask them to service it?

Any advice would be appreciated if possible please. Many thanks.

DCFC79

Thats taking it to the extreme to be honest, they will end up charging you for this and that.

Its a diy job imo.

What anti virus is installed ?

You say you changed the password a few months ago, did you click on the link in that email or go to nectar.com ?

agrinnall

More likely to be malware than a virus, download and run the free version of Malwarebytes.

https://www.malwarebytes.com/mwb-download/

Lara

DCFC79 wrote: »

Thats taking it to the extreme to be honest, they will end up charging you for this and that.

Its a diy job imo.

What anti virus is installed ?

You say you changed the password a few months ago, did you click on the link in that email or go to nectar.com ?

Avast antivirus.
I changed the password for most of my accounts ie email account after it was hacked. I didn't change it on accounts like Nectar though.

Lara

agrinnall wrote: »

More likely to be malware than a virus, download and run the free version of Malwarebytes.

https://www.malwarebytes.com/mwb-download/

Thank you I’ll try that.
Many thanks.

caeler

I've just noticed 5,500 points were redeemed this week, not by me in a shop I live hundreds of miles from. Did a live chat with nectar and they say they'll investigate and send me a new card. 10 minutes later I receive an email saying the email address of the account has been changed so I'm locked out of the account.




I'd really like to know how this can happen. Makes me not want to collect the points any more.

Februarycat

I had this happen a couple of years ago, think it was around £20 went off my Nectar card in Argos in a places no where near me. I did get my points back plus they gave me some extra ones and told me they were investigating it, but never heard anymore.

emptybox

Doesn't sound like a very safe system to build up money on.
Whenever I get over £10 of Nectar points I just spend them, so no-one could steal more than that from me.