Amazon seller not honouring listed description

soolin

Rach1509 wrote: »

Ask the retailer for a pre-paid address to return it to. If they refuse, Open an A to Z guarantee stating not as described - you can copy / paste the part that says 2 x tubs. Explain you have tried to return but that you have not been given freepost label.

Yes under Amazon listings get lumped together, but it is the retailers responsibility to check this. We sell on Amazon and find that some retailers do this to make their listing stand out, and end up having to use a different EAN so that the listing I want is correct.

The retailer can also report the inaccurate information on the listing and get it changed if they show a picture of the item and the EAN if they go through the process.

Actually this is what I would do. Sellers can't advertise one thing and send less and Amazon take a very dim view of this sort of seller. If seller doesn't co operate with a pre paid returns label then Amazon will force it through an A-Z but the A-Z will be marked against the seller.

I also used to sell on Amazon and even if some other seller changed the catalogue after I had listed Amazon was clear I was still responsible for getting the exact item shown on Amazon to the buyer. I nearly lost an expensive hard back book that way- listed as a hard back using the ISBN, later the listing changed to show it as a paperback - Amazon told me I either had to refund the buyer in full or supply a pre paid returns label and then refund.

I don't understand why people believe it is OK to order an item that states 2 of something and only receive one, that would be a nice little earner for any seller , I could make a fortune on ebay by slightly misrepresenting my item quantity if buyers were forced to either return at their own cost or just put up with it.

Shaka_Zulu

marliepanda wrote: »

The problem with this is how sellers items can get lumped together on Amazon, which often the seller cannot control.

Of course they can, if it is as you describe then it is lazy listing.

OP complain to Amazon.

MobileSaver

marliepanda wrote: »

The problem with this is how sellers items can get lumped together on Amazon, which often the seller cannot control.

Shaka_Zulu wrote: »

Of course they can, if it is as you describe then it is lazy listing.

No they can't, marliepanda is correct.

The problem can occur like this: (none of us know if this is how it happened but it can and does happen all the time)

1. OP's seller lists their product against an Amazon SKU (product code) that matches the product name, description and image.
2. Seller#2 comes along and lists their identical product against the same Amazon SKU (or was already listing against the same SKU.)
3. Fast forward a week (or a month or a day or two hours) and Seller#2 decides to do a promotion offering 2 items for the price of 1 but instead of adding a new SKU (as they should) they lazily edit the product title and description to say "x2"

The problem is when the OP comes along and orders that item expecting 2 but the OP's seller receives an order for a SKU that at their end is only showing 1 product. The OP's seller has done nothing wrong and sometimes will not be able to edit the product details back if the other seller has precedence over them. It's a pain for all concerned but that's how Amazon works and they don't seem to be in any hurry to change the system.