My first negative

Ms_Chocaholic

kw5 wrote: »

Buyer purchased 28th November at 22.30pm. I posted within 2 working days, as stated on my listing.

Did you post it on the 1st? That's within 2 working days of the 28th as the 28th is a Thursday.

Did you post it 1st or 2nd class; your first post doesnt make it clear.

I think with a time critical item I would have tried to post it sooner.

theonlywayisup

Ms_Chocaholic wrote: »

I think with a time critical item I would have tried to post it sooner.

Sooner than what? The seller needs to post an item based on their own dispatch time, not sooner. If it's time critical, it is time critical to the buyer, not the seller. The buyer then needs to adjust their buying time (Christmas and Advent are the same time every year) or pay for expedited shipping.

soolin

Ms_Chocaholic wrote: »

Did you post it on the 1st? That's within 2 working days of the 28th as the 28th is a Thursday.

Did you post it 1st or 2nd class; your first post doesnt make it clear.

I think with a time critical item I would have tried to post it sooner.

See my post 5. If a seller can't post out every day and set their despatch times to reflect that why should any buyer expect the item to be sent earlier?

If buyers want something next day use Amazon prime, otherwise read the listing and understand what despatch time actually means.

pinkshoes

soolin wrote: »

See my post 5. If a seller can't post out every day and set their despatch times to reflect that why should any buyer expect the item to be sent earlier?

If buyers want something next day use Amazon prime, otherwise read the listing and understand what despatch time actually means.

From a business and sensible point of view, yes, that is correct.

But we are talking about a human being buying this item. An item that they clearly wanted by 1st December, and they have paid for first class which also indicates this. A neg just waiting to happen...

So even though eBay says 4th December, common sense would be to post it immediately to try and get it to the buyer by their expected date, as otherwise it was blatently going to lead to low stars and/or a neg.

It was bought on a Thursday and the OP didn't post until Saturday, so it was NEVER going to arrive 'on time' (when buyer clearly wanted it)

(It would have been wise to end the BIN much earlier so this scenario could never happen...)

soolin

pinkshoes wrote: »

From a business and sensible point of view, yes, that is correct.

But we are talking about a human being buying this item. An item that they clearly wanted by 1st December, and they have paid for first class which also indicates this. A neg just waiting to happen...

So even though eBay says 4th December, common sense would be to post it immediately to try and get it to the buyer by their expected date, as otherwise it was blatently going to lead to low stars and/or a neg.

It was bought on a Thursday and the OP didn't post until Saturday, so it was NEVER going to arrive 'on time' (when buyer clearly wanted it)

(It would have been wise to end the BIN much earlier so this scenario could never happen...)

If buyer had wanted one to arrive earlier why buy from someone where the delivery time would be showing as several Days later? Surely a buyer has some responsibility for understanding what dates actually mean , if buyers can't understand despatch times then perhaps buying online really isn't for them.

On this basis perhaps all sellers better close their sales several days before Christmas in case buyers are disappointed that buying something only a day or two before Christmas means it won't arrive on time? In fact that's no joke, I do actually close down eBay a few days before Christmas as I've even had people ask me whether I can guarantee the item will arrive for Christmas when it's already the 24th.

charlies_mum

I sold something on a Friday afternoon and buyer requested to pay to upgrade to first class as they needed it for Tuesday. I said not to worry as I would post first class on Monday at no extra cost

Received a message on Tuesday full of abuse and accusing me of not posting first class as it hadn't arrived. Said they wanted a refund as I had left them furious for not meeting their deadline.

I had to send a screen shot of my click and drop order to prove it had gone first class

Heard no more, no apology, nothing.

ballisticbrian

Received a message on Tuesday full of abuse and accusing me of not posting first class as it hadn't arrived. Said they wanted a refund as I had left them furious for not meeting their deadline.

Some people hammer away on their keyboard and they have no idea that they are talking to a real human with feelings. You develop a thick skin fairly quickly.

RFW

soolin wrote: »

If buyer had wanted one to arrive earlier why buy from someone where the delivery time would be showing as several Days later? Surely a buyer has some responsibility for understanding what dates actually mean , if buyers can't understand despatch times then perhaps buying online really isn't for them.

In an ideal world buyers read all the information they're given, they don't (as a buyer I'd include myself in this and everyone else at some point).
It's probably a bit mean to the OP but I think it's naive to sell an advent calendar on 28th November by first class and think the buyer would be happy if it arrived more than three days later (which was Dec 1st).
As far as the customer goes they've been pointlessly rude. As the seller I'd have probably just offered them a part refund, missing a few days of the calendar and a kid disappointed that they didn't have it on the right day, so 25-50% refund,. A grovelling apology and a bit of persona sympathy would probably have avoided a neg.