DVLA Unlicensed Vehicle £160 Surety - Refusal to Refund

jh2017fc

EcoR1 wrote: »

I'm just waiting for the thread when the OP realises he's also being fined for his lack of tax as well, it's going to be tremendous.

You must take up more reading and comprehension lessons in the English language, chum - then when you study what I have said on several occasions during this thread you will see that I have paid or will be paying the following:

1. a wheelclamp release fee (£100.00) - PAID
2. a refundable surety fee (160.00) - PAID
3. unpaid back tax - notification of amount being calculated and sent by DVLA
4. Fine for unlicensed vehicle - PAID

So your pathetic comment is otiose and displays only your bathetic sense of schadenfreude.

Oh, and I nearly forgot - DVLA NEWSFLASH*******SINNER GETS REFUND IN FULL WITH APOLOGY********EFF OFF TO THE WISEACRES, KNOW-IT-ALLS AND STONE-THROWERS IN THE MES GLASSHOUSE

Yes, my £160.00 Surety Fee has been refunded to me without any more questions being asked - on the orderds of the DVLA by their wheelclamping Agency, Redcorn, who admitted they were wrong to refuse me the refund in the first place and apologise.

I will be taking no further action. Except to say I am raising a chilled glass of the old Bubbly as I type this, ah, yes, those sweet, sweet bubbles - even a sinner deserves a little bit of justice now and then.

Aylesbury_Duck

jh2017fc wrote: »

You must take up more reading and comprehension lessons in the English language, chum - then when you study what I have said on several occasions during this thread you will see that I have paid or will be paying the following:

1. a wheelclamp release fee (£100.00) - PAID
2. a refundable surety fee (160.00) - PAID
3. unpaid back tax - notification of amount being calculated and sent by DVLA
4. Fine for unlicensed vehicle - PAID

So your pathetic comment is otiose and displays only your bathetic sense of schadenfreude.

Oh, and I nearly forgot - DVLA NEWSFLASH*******SINNER GETS REFUND IN FULL WITH APOLOGY********EFF OFF TO THE WISEACRES, KNOW-IT-ALLS AND STONE-THROWERS IN THE MES GLASSHOUSE

Yes, my £160.00 Surety Fee has been refunded to me without any more questions being asked - on the orderds of the DVLA by their wheelclamping Agency, Redcorn, who admitted they were wrong to refuse me the refund in the first place and apologise.

I will be taking no further action. Except to say I am raising a chilled glass of the old Bubbly as I type this, ah, yes, those sweet, sweet bubbles - even a sinner deserves a little bit of justice now and then.

Sure.

This thread is going the way of kraken776's thread. That span out to 30+ pages but started with a similar pattern. OP gave the first version of events, didn't like the advice he was receiving, drip-fed new information to try and shore up his position then when it was clear people still didn't support his point of view, all the toys came out of the pram. Then, as if by magic, it all ended well when he revealed it was all sorted.

Willberry

jh2017fc wrote: »

You must take up more reading and comprehension lessons in the English language, chum - then when you study what I have said on several occasions during this thread you will see that I have paid or will be paying the following:

1. a wheelclamp release fee (£100.00) - PAID
2. a refundable surety fee (160.00) - PAID
3. unpaid back tax - notification of amount being calculated and sent by DVLA
4. Fine for unlicensed vehicle - PAID

So your pathetic comment is otiose and displays only your bathetic sense of schadenfreude.

Oh, and I nearly forgot - DVLA NEWSFLASH*******SINNER GETS REFUND IN FULL WITH APOLOGY********EFF OFF TO THE WISEACRES, KNOW-IT-ALLS AND STONE-THROWERS IN THE MES GLASSHOUSE

Yes, my £160.00 Surety Fee has been refunded to me without any more questions being asked - on the orderds of the DVLA by their wheelclamping Agency, Redcorn, who admitted they were wrong to refuse me the refund in the first place and apologise.

I will be taking no further action. Except to say I am raising a chilled glass of the old Bubbly as I type this, ah, yes, those sweet, sweet bubbles - even a sinner deserves a little bit of justice now and then.

If this post is as accurate and honest as all those previously made by this poster then he might be a wee bit premature raising his glass. Wonder how much the back tax will be. I suspect that raising a glass too frequently has been the cause of all his problems and his rather 'inconsistent' posts.:beer:

sheramber

jh2017fc wrote: »

Yes, my £160.00 Surety Fee has been refunded to me without any more questions being asked - on the orderds of the DVLA by their wheelclamping Agency, Redcorn, who admitted they were wrong to refuse me the refund in the first place and apologise.

.

But you said the DVLA told you they did not get involved with the contractor.
Did you forget that?

mro

jh2017fc wrote: »

My vehicle was clamped for being unlicensed recently - my fault. I paid £100 to get it unclamped and £160 as surety so as to go and get it taxed. The £160 would then be returned to me by the clampers, Redcorn Ltd, if I did so within 15 days.

The car needed an MOT so it had to go in for some work first. Then it got its MOT - the the 15th day!! I phoned DVLA to tax the car and was told they could not "see" my new MOT on their system, so I should go to a Post Office armed with the paper version of my new MOT and pay my tax and get a receipt, and then I would get my £160 refunded.

But no - this took place at around 5pm on the 15th day, and Redcorn Ltd close down their telephone lines at precisely 5pm everyday, without fail, with a short clear recorded message to say to call back next day - no Voicemail, no leave a message.

I spoke to DVLA again that same day about this conundrum - I explained that I had now taxed my vehicle but could not notify the clampers who took the £160 surety because they close down their telephone system at 5pm each day (Monday to Friday).

DVLA told me that as long as I had my printed reciept showing I taxed the vehicle on the 15th day then I could ring the clampers, Redcorn Ltd, the next day and they would issue the surety refund.

I did this but Redcorn refused. They said they need a confirmation in writing from the DVLA that this was okay with them. I phoned the DVLA again and they declined to do this, saying they did not enter into communication with their contractors on this sort of matter. They said Redcorn took the surety money directly from me. Redcorn held the money. It was downm to Redcorn to return it to me.

I phoned Redcorn again and this time they demanded I write via e-mail setting out my case. So I did - via e-mail. They did not respond. I telephoned Redcorn again to check they'd received my e-mail, and they told me they would respond "within 48 hours" of receiving any e-mail. They did not. After 4 days' waiting, I telephoned Redcorn again. They said they had received my e-mail and they had sent me an e-mail response but that it had "bounced back to them". Asked by me why they did not then either try again or try to contact me by other means, they gave no response. They would therefore seem to be in breach of their protocol of responding to complaints/requests/appeals etc within 48 hours. If they know their e-mail response was bouned back they know they have no responded surely?

They did tell me that their bounced e-mail had said they reject my request for refund of the £160 surety because I was "too late". They did not accept that the closure of their telephone line was effectively blocking my chance to tell them about the tax on my vehicle.

They told me to leave them alone and suggested no remedy. I am planning to write formally to the DVLA wheelclamper complaints service.

Is there anything else I can do? This must have happened to someone else. Redcorn kept asking me why I had left it to the 15th day, and I explained the car needed work done so it could get through an MOT and THEN and only then could I tax it, and anyway, they told me I had 15 days, so I took 15 days. The fact they shut down at 5pm but don't stipulate that you must tell them BY 5pm on the 15th Day seems to me where they are at fault.

Please can anyone advise?

Keep hastling DVLA, they messed up and call shots on contractor.


But remember, cars are only clamped when they are 2 months out of tax, so learn your lesson, watch it next time.

tastyhog

mro wrote: »

Keep hastling DVLA, they messed up and call shots on contractor.


But remember, cars are only clamped when they are 2 months out of tax, so learn your lesson, watch it next time.

simply not true, if they are doing a sweep of an area, which they do every day and happen to come across an untaxed car it will be clamped regardless of the length of time it has been untaxed and on the road.

the 2 months is some arbitrary nonsensical timeframe based on the DVLA writing to people who have cars are untaxed and then specifically instructing one of their contractors to visit a specific address / area to place a clamp on a car.

mro

tastyhog wrote: »

simply not true, if they are doing a sweep of an area, which they do every day and happen to come across an untaxed car it will be clamped regardless of the length of time it has been untaxed and on the road.

the 2 months is some arbitrary nonsensical timeframe based on the DVLA writing to people who have cars are untaxed and then specifically instructing one of their contractors to visit a specific address / area to place a clamp on a car.

No, you are not correct.

I know how it works.

Would be more nonsensical to clamp any car 1,2,3,4,5 days untaxed wasting everybody's time, clamping multitude of cars and having to have massive compounds to store them within days if removed.

DVLA realise that most cars are taxed and it is not cost effective to be hunting for tiny number of untaxed cars, clamping & removing any car that is untaxed for short periods.

sheramber

mro wrote: »

No, you are not correct.

d.

DVLA realise that most cars are taxed and it is not cost effective to be hunting for tiny number of untaxed cars, clamping & removing any car that is untaxed for short periods.

Are you sure about that ?

The number of drivers whose vehicles have been clamped for failing to pay vehicle excise duty (VED) has more than doubled since tax discs were abolished, figures have shown.

The Driver and Vehicle Licensing Agency (DVLA) said there had been a 166% increase in wheel-clamping operations in the three years to April.

It means as many as 160,000 vehicles were clamped for non-payment last year, with many being towed away.

AdrianC

Chicken or egg?

Some people claim it's evidence of how the tax disc was vital, and bringing it back would stop all these poor innocents forgetting.

Others think it's probably because the mickey-takers think they're immune without a piece of paper giving them away.

Having the primary record of payment an easily-forged piece of colourful paper is, in the 21st century, bloody archaic. How do people cope with renewing their insurance and MOT without having a piece of paper in the windscreen reminding them?