Help:Three network are scamming me

dekaspace

theonlywayisup wrote: »

Where do "we" say that?

Most companies that record calls do it for training purposes. The "implication" that you say doesn't exist is that the company is telling the person on the other end (ie you) that the call is being recorded. The implication therefore is that the person on the other end (ie you) didn't realise/know the call was being recorded because it wasn't being recorded by the person on the other end (ie you).

Having worked in multiple call centres that is a lie they tell you.


The real reason is in case a dispute occurs such as the "you said this" of course the company will claim they can't give you a copy of the recording and often you aren't allowed to record them but thats all lies too.

IAmWales

dekaspace wrote: »

Having worked in multiple call centres that is a lie they tell you.


The real reason is in case a dispute occurs such as the "you said this" of course the company will claim they can't give you a copy of the recording and often you aren't allowed to record them but thats all lies too.

Remind us when you last worked in a call centre?

Having been a call centre trainer, I can confirm that call recordings are used for training purposes. They're also handy where a complaint occurs. Why would a company claim they can't give you the call recording, which of your multiple call centres had such a policy?

arcon5

Write a formal letter of complaint.
If no success and they can't provide the recording write again offering payment subject to all late payment marks removed from your mum's credit file.
For your mum's sake though sort it once and for all. She's a victim also

dekaspace

IAmWales wrote: »

Remind us when you last worked in a call centre?

Having been a call centre trainer, I can confirm that call recordings are used for training purposes. They're also handy where a complaint occurs. Why would a company claim they can't give you the call recording, which of your multiple call centres had such a policy?

Oh I don't know, maybe CURRENTLY

And worked in MULTIPLE ones in the past.

The words used by the computer always said to customer at start of call were variations on "we MAY record your call"

But it was ALWAYS recorded, just in case a complaint occured.

And yes who said it wasn't used for training as well.

The can't use the call was when a customer said they had a dispute and wanted a recording of the call and were told they couldn't due to "data protection" or the such, or if customer said they had their own recording companies would tell customer it can't be used only theirs can be.

Basically companies cover their own backs even though the law said one thing either bad training or rude staff have their own interpretation of the rules.

Very rude to bring up "when did you last work in a call centre" which implies my knowledge is invalid, and somehow only yours is.

And on top of that is my times as a customer being told same things like my own recordings were not valid.