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worth the effort over a gift card........?
Tygermoth
Posts: 1,413 Forumite
Long story short - A member of staff in a large well known retailer did something wildly inappropriate in store. A manager witnessed and intervened, apologised and advised he would involve head office.
Head office duly called me, apologised again - advised of an outcome I was happy with then offered a gift card. Wasn't expecting this but was rather pleased as it was £50 and with Christmas coming it would be great.
Except they haven't sent it. I have a email confirming the offer but department who sent the offer has been outsourced now everytime i call i get fobbed off, run around in circles or promised that someone who knows will get back to me.
i am in two minds:
i wasn't expect it so let it go.
Full tactical - letter to HO with letter before action
what do you all think?
Head office duly called me, apologised again - advised of an outcome I was happy with then offered a gift card. Wasn't expecting this but was rather pleased as it was £50 and with Christmas coming it would be great.
Except they haven't sent it. I have a email confirming the offer but department who sent the offer has been outsourced now everytime i call i get fobbed off, run around in circles or promised that someone who knows will get back to me.
i am in two minds:
i wasn't expect it so let it go.
Full tactical - letter to HO with letter before action
what do you all think?
Please note I have a cognitive disability - as such my wording can be a bit off, muddled, misspelt or in some cases i can miss out some words totally...
0
Comments
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Could you facebook/tweet them and do the sandwich approach......thanks for the incredibly generous offer of the gift card/it hasn't arrived/I can't wait to spend it on your lovely items.....0
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Ohhh what a good idea - i'm not a social network user on the whole but this would be a great middle ground.
Thank you! this would have never occurred to me
Please note I have a cognitive disability - as such my wording can be a bit off, muddled, misspelt or in some cases i can miss out some words totally...0
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