What are your 'honest' thoughts on First Direct?

northwalesd

jimmycam wrote: »

First direct are very picky with who they want as customers.

Owned by HSBC.

Martin Lewis always raves about them because they probably gave him an account in return for him having to tirelessly promote them. But at the end of the day nobody listens to Martin Lewis he’s got his beak in everything, first direct aren’t really the best. Barclays or Bank of America are.

Did Rita tell you to say that?

eskbanker

jimmycam wrote: »

at the end of the day nobody listens to Martin Lewis

This is manifestly not true - if I had a pound for every time I saw forum posts including phrases like 'Martin recommended this account....' or addressing him in the second person, as if he wrote the articles and will be reading the replies, then I'd have been able to buy the site myself a few years ago....

Zanderman

eskbanker wrote: »

This is manifestly not true - if I had a pound for every time I saw forum posts including phrases like 'Martin recommended this account....' or addressing him in the second person, as if he wrote the articles and will be reading the replies, then I'd have been able to buy the site myself a few years ago....

Are you listening to Jimmycam? Surely, at the end of the day nobody listens to Jimmycam - the wannabe (but not remotely convincing) Walter Mitty of MSE.

fira

secretmachines wrote: »

thanks airliebird!

does anyone know if you can rename the accounts, e.g. change Savings Account to Holiday Savings, for example?

I only access First Direct online banking from my desktop and renaming accounts can't be done. Not sure about the mobile banking app though.

Bill

EarthBoy

fira wrote: »

I only access First Direct online banking from my desktop and renaming accounts can't be done. Not sure about the mobile banking app though.

Bill

You can't rename them on the app either.

secretmachines

EarthBoy wrote: »

You can't rename them on the app either.

Hmm, that's a bit of a basic bummer... So if you set up a few savings accounts, you have to remember which is which by the account number...

No_6

Look's like most that have a FD account, it's their only ONE !

For great service ?

You need to change and have more accounts....with good service
and more ????????????

Zanderman

No_6 wrote: »

Look's like most that have a FD account, it's their only ONE !

An odd statement. Based on what? Nothing suggests that in this thread. Several have had an account for some time, but that doesn't mean they don't have other accounts or they've never tried other accounts.

I've been with FD for some years, but I'm also with, er, all the other banks too.

Jnelhams

I have been trying to resolve an account issue with First Direct for over 3 weeks, you can not get anyone to give you an honest answer or take ownership. You can not email Joe Gordon the CEO he blocks all emails, very poor. Jim Stringer in Customer Relations attitude is if you don't like it complain to the ombudsman, but can't be bothered to actually look at the problem.

If you want terrible service when there is a problem then use First Direct, for any kind of service use another bank! Don't be fooled by those that have average day to day banking with them, when there is a problem First Direct don't give a fig - as proved by Joe Gordon.