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lloyds bank refunded credit card interest

Hi all
I have just received a cheque from lloyds bank for interest charged on a credit card account after i went into a DMP with Step Change in 2013. Hopefully if anyone else had this situation either speak to the bank or there may be a cheque already in the post. It seems that lloyds are facing up to their responsibilities.
debt free as of 1/10/2014 and loving it :j
All done using YNAB and Bank tree.:cool:

Comments

  • gal1961
    gal1961 Posts: 28 Forumite
    Part of the Furniture Combo Breaker
    hi,did you contact lloyds or did you just receive a cheque .i am in a a similar situation to you
    thanks
  • the_storm_fisherman
    the_storm_fisherman Posts: 69 Forumite
    10 Posts
    edited 6 December 2017 at 5:47PM
    Hi there
    No i just received it through the post but i think that they have had a policy change so perhaps a complaint with all the relevant details to customer services may produce the desired result as i did complain at the time but it fell on deaf ears. I really had to put my foot down with them at the time as they were being difficult as there has been a few post on the forum about how difficult lloyds was to deal with back then . see my thread from back then
    https://forums.moneysavingexpert.com/discussion/4516595
    debt free as of 1/10/2014 and loving it :j
    All done using YNAB and Bank tree.:cool:
  • gal1961
    gal1961 Posts: 28 Forumite
    Part of the Furniture Combo Breaker
    hi just to give you some information,started dmp with stepchange in 2009.lloyds cc kept on charging interest for months .

    Have you a contact number ?for lloyds as you there are so many numbers
    they seemed to change all the time
    thanks
  • Hi There
    The Tel No and contact address is
    LLOYDS BANK
    Customer service solution center
    PO box 1117
    cardiff, CF11 1UQ
    TEL No 0800027 1311
    debt free as of 1/10/2014 and loving it :j
    All done using YNAB and Bank tree.:cool:
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