RBS ppi claim

geepsgb

I had a ppi with a RBS advanta card in the 1990's. I only have one statement showing the ppi monthly premium. RBS acknowledge I was mis-sold and have offered £44 for the one month. From memory I had this card for several years but have no record. I had expected RBS to come to some reasonable negotiated settlement but they refuse. How can I take this further?

[Deleted User]

geepsgb wrote: »

From memory I had this card for several years but have no record.

If you have no other records and the Bank have no records at all then there is little you can do but accept the refund of the only payment you can prove that you made.

-taff

Or you can refer it to the FOS who might instruct them to consider your balance and how long you've had the card to reconstruct a potential balance and a larger amount of redress

[Deleted User]

-taff wrote: »

Or you can refer it to the FOS who might instruct them to consider your balance and how long you've had the card to reconstruct a potential balance and a larger amount of redress

The problem is that they obviously cannot determine how long the card was held or the PPI paid from that one statement. It looks like the Bank have no record at all and have simply refunded based only on that statement. Comparative Redress is not usually possible with so little information.

sun73

geepsgb wrote: »

I had a ppi with a RBS advanta card in the 1990's. I only have one statement showing the ppi monthly premium. RBS acknowledge I was mis-sold and have offered £44 for the one month. From memory I had this card for several years but have no record. I had expected RBS to come to some reasonable negotiated settlement but they refuse. How can I take this further?

Send a SAR to RBS credit card centre in Southend, they might be able to tell you when the account was opened and the closing balance. Ask for a copy of your credit agreement and transaction history.

With that information FOS would instruct the bank to calculate your redress based on an average over the whole period.

If the card was an RBS Advanta it was probably opened between 1996 and 2003. This bank along with several others, claim not to have records of credit card statements before 2001. So if your account closed before that time and RBS won't increase their offer you could refer the complaint to FOS for advice.