Fitbit Surge Faults

Peter_87

Purchased a Fitbit Surge in May 2016 from Argos - within 3 months the watch strap was bubbling and pealing from the watch.

Returned item to Argos and got a replacement however 4-5 months later the same issue occurred. As I could not find receipt I contacted Fitbit as product was within 2 year warranty.

They agreed that the product was faulty and provided replacement.

The same issue reoccurred and Fitbit sent another replacement.

The watch had started to bubble again :eek: Have contacted Fitbit and they have offered replacement (again)

I am not satisfied with the product due to the reoccurring fault and would rather just have a refund. As product was purchased from Argos and not Fitbit directly where do i stand? I have recently found the original receipt for Argos.

JJG

Someone more knowledgable than me will come along shortly. I imagine a hurdle will be is you are no longer in possession of the fitbit surge you purchased/had replaced by Argos. I don’t believe argos can be held responsible for a product you haven’t received from them (your current fitbit surge).

KeithP

Even if you can get Argos to provide a refund, that refund can be reduced to take account of the use you have had.

I have no idea how Argos might calculate that reduction, but one measure might be by asking how much an 18 month old fitbit model xyz is now worth.