UK Window clean taking

80howard

UK window clean are threatening to take me to court for unpaid bill even though I cancelled their services after their operative claimed to have cleaned the windows, despite them no t doing so (My mum was in all day). Unfortunately I did this in the first instance by telephone and I cannot remember when I did this (I am going to chase up previous bills to see if I can identify their number). They claim to have no record of the call. Their operative turned up again and did a very poor job, I emailed them clearly stating I wanted to cancel bu they

cono1717

I'm not sure what happened to you before you got to finish this post but I am dying to know the end.

How many days between you emailing them and them supposedly saying they came to clean? What were the terms of the contract when you took them on?
If the contract allows it (or doesn't specify) then written notice to their email should suffice in the court that you cancelled the contract with them and were paid up, however the contract may have a 30 day notice clause or something along those lines that could mean you do owe.

TadleyBaggie

Full post here: https://forums.moneysavingexpert.com/discussion/5755516

80howard

I pressed something by mistake before I finished!!!!

Full post....
UK window clean are threatening to take me to court for unpaid bill even though I cancelled their services after their operative claimed to have cleaned the windows, despite them no t doing so (My mum was in all day). Unfortunately I did this in the first instance by telephone and I cannot remember when I did this (I am going to chase up previous bills to see if I can identify their number). They claim to have no record of the call. Their operative turned up again and did a very poor job, I emailed them clearly stating I wanted to cancel but they did not cancel the account. I emailed again and received a reply stashing a request had been made "to cancel the account".
They have now sent a debt collectors letter to reclaim the outstanding amount and are threatening court action to reclaim if not paid.
What are my rights in this matter?

Any help/advice gratefully received!


I only had a verbal agreement with them. I rang to cancel but the say they have no record of this call and claim operative did two further cleans, one they did appear to do as the windows were left streaky and dirty. We complained via email and stated again that we wanted to cancel and would not be paying. After a second email two weeks later saying the same we received a reply as stated above.