Smart Meter Registered with a 00 Profile Class

alexrbrooks

footyguy wrote: »

Sounds like OVO have made an error somewhere if the MPAN on your bill does not match the MPAN on the database.

Contact OVO and get them to correct it.

That's what I thought too. I have spoken to OVO, multiple times about my issue, and have also questioned the discrepancy between the MPANs. They said they would look into the descrepancy, however they state the 00 profile class is correct.

alexrbrooks

spiro wrote: »

In terms of Profile Class 00 this is being used by business customers who are now having consumption measured half hourly using a smart meter, this cges P2272 and P300. For some reason it appears OVO have set your MPAN up like this which is wrong unless it is a business supply.

I'm pretty certain OVO have got this wrong as I'm a domestic consumer, not a business. OVO mentioned they have registered many of their smart meters as a 00 profile class - on the basis they measure half hourly readings. They basically said in the last few years, regulations are changing and the majority of energy suppliers are doing this too (following a direction from Ofgem). OVO said all energy suppliers should know this.

I'm going to complain to OVO again, as it's ridiculous.

alexrbrooks

Andy_Perkins wrote: »

I am having exactly the same issue transferring my electricity supply from OVO to Avro and haven't a clue how to resolve it apart from being told to go to one of the big 6 as they will accept. OVO were not helpful in resolving

Avro Energy mentioned they're having quite a few issues with electric meters from OVO, for this reason. Being told to "go to one of the big 6" is not the most ideal resolution at all. To be fair, OVO have been great with previous, unrelated, enquiries; I just feel as though they could be wrong on this occasion (setting of 00 profile class on domestic meters).

alexrbrooks

Thank you for all the replies so far. I apologise for my delayed replies - I thought I'd subscribed to the thread and just hadn't had any responses. Newbies, ey! Haha.

I think I need to contact OVO... again! I'll let you know if (hopefully when) it get's resolved.

LewisHamilton

This is quite amusing (sorry OP).

OVO Energy are wrong. The profile class of 00 is wrong and should only be used for half hourly meters.

Just because your 'domestic' smart meter sends readings every 30 mins does not make it a half hourly meter.

Your profile class should be 01 (if single rate meter) or 02 (if E7). 03 and 04 are for small non domestic customers.

Complain and give them 8 weeks to resolve the issue. Request that they cover the difference in rates between what you are going to be charged by OVO Energy for the electric and what you should have been charged by your chosen supplier if the supply had switched as intended. Once the profile class is updated, you can switch. If they don't resolve your complaint satisfactorily within 8 weeks then go to the energy ombudsman.

highgater63

I have the same problem regarding Ovo having registered my smart meter as 00. I first tried switching to bulb, they couldn't do it but were not specific about why. I received this email from pure planet after months of delay waiting for the switch to go through:

"Sorry, we've just been told that your electricity meter is classified as half-hourly (00) on the national database. We’re not quite ready to connect members with this profile class meters. We’re working to make this available in the future. If you'd like to change your meter profile class, please contact your current supplier and ask for an update in the national database (Ecoes). "

I contacted Ovo and asked for the registration to be amended. Never heard anything from them again. Still haven't managed to switch.

Ovo is an energy version of the Hotel California - you can check out but never leave...

Am now going to have another go. Maybe third time lucky?

alexrbrooks

highgater63 wrote: »

I have the same problem regarding Ovo having registered my smart meter as 00. I first tried switching to bulb, they couldn't do it but were not specific about why. I received this email from pure planet after months of delay waiting for the switch to go through:

"Sorry, we've just been told that your electricity meter is classified as half-hourly (00) on the national database. We’re not quite ready to connect members with this profile class meters. We’re working to make this available in the future. If you'd like to change your meter profile class, please contact your current supplier and ask for an update in the national database (Ecoes). "

I contacted Ovo and asked for the registration to be amended. Never heard anything from them again. Still haven't managed to switch.

Ovo is an energy version of the Hotel California - you can check out but never leave...

Am now going to have another go. Maybe third time lucky?

Hi highgater63,

It's really frustrating isn't it and it took me quite some time to resolve.

Long story short I contacted Ofgem and it appears as though the problem is not with OVO, but with the supplier you're switching to. After countless times contacting both suppliers, in the end I submitted a complaint to OVO (requesting to change my profile class back to 01) and they finally ended up changing it. I was then able to switch to another supplier.

I hope you get sorted and I'll respond to the whole thread with additional details.

wavelets

alexrbrooks wrote: »

Hi highgater63,

It's really frustrating isn't it and it took me quite some time to resolve.

Long story short I contacted Ofgem and it appears as though the problem is not with OVO, but with the supplier you're switching to. After countless times contacting both suppliers, in the end I submitted a complaint to OVO (requesting to change my profile class back to 01) and they finally ended up changing it. I was then able to switch to another supplier.

I hope you get sorted and I'll respond to the whole thread with additional details.

OMG, this thread is a blast from the past! :eek:

I'm glad you are all sorted now, but how long did it take, how many times did you contact Ofgem, and how many times did you contact your new prosective supplier before you followed the advice given to you as early as post#4 of this thread?

:cool:

alexrbrooks

Hi everyone,

I should have responded to this a lot sooner, although better late than never I guess...

From what I've gathered, the changing of smart meters to use Half-Hourly Settlement was a new Ofgem regulation, however, I don't think the majority of suppliers are following it. I believe Ofgem should do more here and send an update about this regulation to all suppliers and make them adhere to it (if it's a regulation that is in place).

Finally resolved
Following countless phone calls between myself and my then current supplier OVO, and also the supplier I wanted to switch to (Avro), I managed to eventually switch. Because OVO had changed my meter's profile class from 01 to 00 when they installed their smart meter, Avro was unable to process the switch with Half-Hourly settlement as their system was unable to distinguish between a profile class of 0 and a commercial supply.

What I did
After the countless calls and emails I:

Contacted Ofgem - I contacted Ofgem who responded with "A "00" profile class reflects that you are currently being settled half-hourly. You retain the right to switch supplier, irrespective of whether your property is currently part of the half-hourly settlement process.". Ofgem also stated "If resolving this issue with the supplier you wish to switch to fails, you can refer the complaint onto the Ombudsman who can assist you in dealing with it accordingly. If your complaint is not resolved with the supplier within eight weeks - or sooner if a supplier says it can do no more - you can ask the Ombudsman to investigate your complaint. They can be contacted by emailing osenquiries@os-energy.org or calling them on 0330 440 1624.".

Submitted a Complaint - Before contacting the Ombudsman I submitted a complaint to OVO and they finally started the 10-day process of changing my meter back to a Non Half-Hourly Settlement and restore my profile class (to 01).

So, by the sounds of it and to be fair on OVO, I don't think it's their fault. Further documentation surrounding Half-Hourly Settlement can be found on here (scroll down to the Documents section): elexon. co.uk/ change-proposal/ cp1474/
Note: addd www. and remove all the spaces from the above address.

I hope this is of some help to those having the same issue.