SP - Prepay meter to direct debit issue

taffy005

We moved into our first home 10 months ago, and it had prepayment gas & electric meters with Scottish Power. It was ideal from a budgeting perspective to get a feel for the cost of gas & electric at first..
I had the gas meter switched no problem.
Ive had a nightmare with the electric meter and need advice.
Our house is looped to next doors.
The subcontract company can only do the work until 6pm on weekdays.
They need me and my neighbour to be in at the same time as they need access to their property to do the work as well.
Ive told Scottish power and the subcontract company we can only be in at the same time after 6pm or on weekends.
They cant do the work after 6pm in the week or on weekends. So I'm stuck with this prepayment meter!!!

What should I do?? Am I tied in to Scottish power as they own the line??

Scottish_Power

taffy005 wrote: »

We moved into our first home 10 months ago, and it had prepayment gas & electric meters with Scottish Power. It was ideal from a budgeting perspective to get a feel for the cost of gas & electric at first..
I had the gas meter switched no problem.
Ive had a nightmare with the electric meter and need advice.
Our house is looped to next doors.
The subcontract company can only do the work until 6pm on weekdays.
They need me and my neighbour to be in at the same time as they need access to their property to do the work as well.
Ive told Scottish power and the subcontract company we can only be in at the same time after 6pm or on weekends.
They cant do the work after 6pm in the week or on weekends. So I'm stuck with this prepayment meter!!!

What should I do?? Am I tied in to Scottish power as they own the line??

Hi taffy005,

I'm really sorry to hear of the problems you have experienced with getting your electricity meter exchanged.
If you still need help with this matter, can you possibly please email me at [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL] , and include your account number or full address so we can get this investigated further for you?

Kind regards
Faye

footyguy

taffy005 wrote: »

We moved into our first home 10 months ago, and it had prepayment gas & electric meters with Scottish Power. It was ideal from a budgeting perspective to get a feel for the cost of gas & electric at first..
I had the gas meter switched no problem.
Ive had a nightmare with the electric meter and need advice.
Our house is looped to next doors.
The subcontract company can only do the work until 6pm on weekdays.
They need me and my neighbour to be in at the same time as they need access to their property to do the work as well.
Ive told Scottish power and the subcontract company we can only be in at the same time after 6pm or on weekends.
They cant do the work after 6pm in the week or on weekends. So I'm stuck with this prepayment meter!!!

What should I do?? Am I tied in to Scottish power as they own the line??

If the supplier really can't come any time except weekdays before 6pm, (I'm not sure that is true, with various different suppliers I've used in the past, you can get times up to 8pm weekdays or Saturday mornings) then I'm sure it will be possible to arrange with your employer (or your neighbour with their employer) some time off to accomodate this.

You can switch supplier at any time, but only the supplier at the time can arrange a meter change (and so if you apply to switch supplier before the change, expect any meter switch already booked to be cancelled)

If you want to switch your electricity supply (before the meter is changed) you will have to request a PPM tarriff from the new supplier.
I'm not sure what this will achieve though. Whilst the electricity supplier needs to arrange the meter change, it will not be the supplier that carries out the work - as you say, it will be their sub-contractor, and it may well be the same sub-contractor that is used in your supply region no matter what supplier you are with.