DFS Sofa - would't fit up the stairs

[Deleted User]

esuhl wrote: »

The issue is entirely DFS's problem and you are entitled to a refund. )

Not on a bespoke item, he isn't.

esuhl wrote: »

I see DFS have an 0800 number -- you could repeatedly call it a dozen times a day,

Are you serious ?:eek:

cookie365

Moneyineptitude wrote: »

Not on a bespoke item, he isn't.

I can't see any reference from the OP to it being a bespoke item.

esuhl

Moneyineptitude wrote: »

Not on a bespoke item, he isn't.

Yes he is. Bespoke items aren't exempt from the requirement that they be fit for purpose.

Moneyineptitude wrote: »

Are you serious ?:eek:

Yes. As I said, this technique has worked for me. A certain company offered me £250 if I promised not to call them again and would consider the matter "resolved".

eddddy

So you relied on this statement by DFS when entering into the contract - which you are fully entitled to do:

Parkinator wrote: »

The Salesman said "its the delivery drivers job they'll get it in, even if they have to take the sofa apart".

It now turns out that was misrepresentation, so you have the legal right to all your money back.

However, I suspect that the salesman may deny saying that. So if DFS refuse to refund all your money, your only choice might be to take them to the small claims court.

Essentially, you would put forward your side of the story, and the salesman would put forward his side of the story - and the court would decide who is most likely to be telling the truth.

It's up to you to decide whether it's worth it for the amount of money involved.

[Deleted User]

How is a sofa retailer supposed to know whether a sofa fits into a customers house? They don't offer a home visit service so it's up to the customer to take measurements and find out. How about people taking some personal responsibility instead of blaming everyone else?

I'd usually be the last person to defend DFS but why can't people just use common sense? No doubt if DFS had refused to sell that sofa as it wouldn't fit, the OP would be on here finding out their "rights" to sue them for compo due to the stress.

elsien

esuhl wrote: »

Yes he is. Bespoke items aren't exempt from the requirement that they be fit for purpose.

I can't see how not being able to get a settee round a corner makes it unfit for purpose. It is fit for purpose, just not in the place the OP wants it to be.

Yokel

Usually cals are recorded by companies for training purposes. If DFS do this they may have a copy of the call you made where the sales person said it would come to pieces. Request this at it would prove he said that.

meer53

Yokel wrote: »

Usually cals are recorded by companies for training purposes. If DFS do this they may have a copy of the call you made where the sales person said it would come to pieces. Request this at it would prove he said that.

Where does it say they ordered by telephone ?

Yokel

The wording of the post makes it sound like they did it over the phone as they say they "ordered" and "spoke to a salesman". If it was in store you would "buy" one. Not order it.

Does it matter? It was just a suggestion. I would have added "if you ordered by phone" but I am unable to edit posts.

JEN22

As a legal expert the responsibility is yours. They legally owe you nothing but the sofa you ordered.