Window installer not using scaffolding

nedchester

I am currently having some new windows and paid £300 extra for having scaffolding put up above our conservatory.

The window installer told me he didn't need scaffolding and has fitted the window (very well I might add) without any scaffolding.

Can I withdraw £300 from the final payment due to scaffolding not being used?

tacpot12

It would be worth discussing this with the installer before making payment. If the installer quoted for the scaffold to be put up by an external contractor, the builder hasn't incurred the cost, but they have used their own equipment instead which will incur some wear and tear as a result.

I would suggest to the installer that you pay them £100 for "scaffold". Thus the installer will make a little bit extra and you will save a bit. Even if the scaffold was to be erected by the installer, they have saved the time by not erecting it.

You are not really entitled to a discount as the quote was to install windows, not to erect scaffold - but the installer was wrong to quote for services that were not required. A negotiated settlement should save you £150-£200 on quote.

nedchester

tacpot12 wrote: »

It would be worth discussing this with the installer before making payment. If the installer quoted for the scaffold to be put up by an external contractor, the builder hasn't incurred the cost, but they have used their own equipment instead which will incur some wear and tear as a result.

I would suggest to the installer that you pay them £100 for "scaffold". Thus the installer will make a little bit extra and you will save a bit. Even if the scaffold was to be erected by the installer, they have saved the time by not erecting it.

You are not really entitled to a discount as the quote was to install windows, not to erect scaffold - but the installer was wrong to quote for services that were not required. A negotiated settlement should save you £150-£200 on quote.

Many thanks for this.

I was going to ring the window company this morning and ask them anyhow.

The installer just fitted the window from the inside by pulling the window into the gap and then leaning out of the window to seal it. No extra equipment used.

DaftyDuck

It may well not be billed. It may have been an "allowance" for scaffolding, in case it was needed.

But, as it wasn't, I would suggest it shouldn't be charged for. Whether you will need to suggest, you may just find out.