How can i protect a purchase when i can't use a card ?

J332

DoaM wrote: »

So in other words the warranty is with the installer and not Rockdoor?

If yes then the warranty is only any good if the installer remains in business (in their current trading name. If they're a Limited company and "go bust", then phoenix as a new name then the warranty is worthless).

I did check this with the company who recommended "going with an installer with an insurance backed guarantee, this way if the installer is no longer trading should you have any issues you are still covered for the full 10 years."

with regard to the installer they directed to myself - he "is a part of the Trusted Rockdoor Installer scheme and as he is a registered sole trader which means he is legally required to honour the 10 year warranty regardless of whether or not he is currently trading."

BoGoF

Don't know how someone who went bankrupt , as an example, would be able to honour such a pledge.

waamo

he is a registered sole trader

Registered with who? I presume this means with Rockdoor as part of a scheme they have.

he is legally required to honour the 10 year warranty regardless of whether or not he is currently trading.

I'm guessing this means he has signed a contract with Rockdoor agreeing to that? It isn't really clear what they mean. My immediate thought is how on earth could they force him to honour it if he goes out of business or moves abroad or simply can't be found?

I, like others, wouldn't entertain the idea of paying by bank transfer.

unholyangel

DoaM wrote: »

Companies like this should have lines of credit with their suppliers that enable them to initiate a job without any payment from the consumer. If a company insists on a deposit (to show that the consumer is serious - and 10% is OK IMHO) then they should be able to offer a payment mechanism that affords the consumer some protection.

If a company insisted on payment in cash (bank transfer is effectively cash) then I'd find another company.

I'd second this. I had new doors installed recently and none of the companies/traders I received quotes from wanted any payment upfront.

rikbar

Hi there,

we had a door installed and used their website to be put in touch with a 'trusted' installer. The original company that we had been put in touch with went into liquidation during the process and we had a bit of a pain with the whole transaction.

In the end we had to phone Rockdoor to get their assistance in working out what was going to happen with the order, as we too had a deposit paid, although we were able to use the Amex to pay it.

It transpired that one of their fitters had set up after the original company went under and he honoured the purchase and fitted the door. Communication throughout was poor and we were left at many times wondering what was going on and whether the door would appear.

We are happy with the finished item, after a lot of hassle, and were given a discount at the end to reflect the issues we had. I would not pay anything more until the door is fitted to your satisfaction if they will not let you use a card for additional protection.

J332

Thanks everyone,
Its caused me many a sleepless night thinking about what you have all said- i can only see my course of action being to ask for the deposit back and to pay in full via paypal once I am happy with the installation.

The installer seems like an agreeable chap (he did give me the option of paying in full once installation was complete, so my fault acting in haste and not sleeping on it before making payment). No harm in asking is there ?

theonlywayisup

Sorry, I should have elaborated on my first comment regarding Paypal and the deposit.....

Paypal will not cover your purchase even if you pay in full, as it will be deemed a custom made purchase.