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British gas refund blunder
Comments
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The back billing rule is about when you have not received a bill, it has nothing to do with the accuracy of bills.
This couldn't be any further from the truth. The back billing code covers a variety of different issues with billing and inaccurate bills can fall under The Code of Practice for Accurate Bills - hence the name.
OP, as others have stated, an energy company is entitled to seek payment for a refund it has issued in error. Just like an employer is entitled to ask you to pay money back if they have overpaid you or a bank transfers money into your account in error.0
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