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Why do barclays have bad press?

In a recent forum poll, a staggering 80% voted that Lloyds is better than barclays.

Lloyds has 3.1k likes on Facebook where barclays has over 6k.

Why does barclays get so much more bad press? Or is it just because they are a bigger bank with more customers so therefore more people to complain about them?

IMO, their app is miles ahead of any other banking apps and has been for the last 7 years
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