Can hotel change price after booking?

jpsartre

Whether the OP suspected or not at the time of booking, my advice about moving on still stands.

Voyager2002

bramallchic wrote: »

I booked on the official website. I can confirm expedia and the official website had the same price on the day I booked.

Where is that website based?

We can argue as to whether the price displayed was an "obvious error", but it would only be useful to have that argument in a court room. The physical location of the business that operates the website would determine whether the relevant court would be in the UK, Spain, or somewhere else.

Anyway, this incident has not cost you anything and you have plenty of time to look for another place to stay that fits in with the flights you have booked.

bramallchic

Voyager2002 wrote: »

Where is that website based?

.

Website is based - Ibiza, Spain.

leylandsunaddict

€756 for 3 people in peak season in a 4 key adult only resort? Obviously very wrong, but you take a chance when booking when an error is obvious. It's no different to booking an error fare with an airline. If it looks to good to be true it usually is. Expedia would have the same price if the accommodation had loaded the wrong price on there as well, but they wouldn't show the same price because Expedia price in GBP not Euros.

You've not paid anything and there is nothing you can do about it apart from cancel and look for some other accommodation.

It's a Spanish company and the governing law is Spanish.

Westin

I think their T&C’s may well cover any error, or at least it will be difficult to realistically challenge without a strong desire to engage the Balearic legal system and to spend a heap of loose change in a quest for justice.

You might be able to negotiate an improved rate to the new one being offered or an upgrade, or resort credits with the property management. I would suggest raising the point that it took two weeks for you to be notified of the mistake and that you have now booked flights and other ground arrangements. Worth a try at least. Stay polite but firmly raise your points and what you would like.

If no joy, time to move on and book elsewhere, or suck up the higher rate.

If still grating on you and you have time on your hands I guess you could also write to the local tourism office and point out the issue of the hotelier being slow to correct the error rate.

photome

I think you knew it was a pricing mistake, but took a chance, they have noticed.

the cheapest price for a week in Aug anywhere else is double what you paid

either accept the new amount, ask for a reduction or cancel and book elsewhere

NoodleDoodleMan

You might want to contact the Spanish Tourist Office.

http://www.spain.info/en_GB/informacion-practica/oficinas-turismo-embajadas/turismo-exterior/oficina_de_turismo_en_londres.html

Years ago I had an issue with a travel agent in Spain and discovered that hotels and suchlike must keep an official complaints book on the premises.

These establishments don't advertise this to tourists, and don't like it to become known and a grievance raised.

At least they can advise you on the legality of the price increase.

leylandsunaddict

NoodleDoodleMan wrote: »

You might want to contact the Spanish Tourist Office.

http://www.spain.info/en_GB/informacion-practica/oficinas-turismo-embajadas/turismo-exterior/oficina_de_turismo_en_londres.html

Years ago I had an issue with a travel agent in Spain and discovered that hotels and suchlike must keep an official complaints book on the premises.

These establishments don't advertise this to tourists, and don't like it to become known and a grievance raised.

At least they can advise you on the legality of the price increase.

By law all Spanish businesses have to have a Libro de Reclamaciones.

How you make a complaint about something that was obviously wrong at the time you 'purchased' it I don't know. The hotels legal notice on their website tells you that obvious errors are not binding, and in the OPs case the error was glaring. Less than €252 per person for a week peak dates in a 4 key spa resort :eek: Even in the UK error pricing doesn't have to be honoured.