Dismissed for swearing to myself

IAmWales

Manorgirl wrote: »

People might get the idea I swear a lot but it’s only when I’m in high emotional states. I went on a group holiday this year and met a 65 year old lady who loves travelling. She was effing and blinding every other word. She was great! Such a character and great fun, I couldn’t stop laughing. So i think swearing is context based. I would never swear abusively at anyone I hate bullying but it can’t be bad all the time.

What would you call swearing about someone's disability, if not bullying?

Helping a deaf customer is not a highly emotional situation. A 65 year old woman effing and blinding is not something to aspire to, it's an embarrassment.

Carrot007

IAmWales wrote: »

What would you call swearing about someone's disability, if not bullying?

You could also say they were swearing in frustration after being unable to help a customer.

IAmWales wrote: »

Helping a deaf customer is not a highly emotional situation.

Begin unable to help a deaf customer who probably should not have been using the phone certainly could be however. Maybe they are in denail and therefore done use the text-type intermidiatory services some used when I was in a call centre (you talk to a person, they type and recive text from the caller)

IAmWales wrote: »

A 65 year old woman effing and blinding is not something to aspire to, it's an embarrassment.

It might not be but it could be. It depends on the situation. It could be funny because she is, which is good for her. Or it could be funny because it's soo bad, which is not good for her.

Try to see a different point of view sometimes. The world is not black and white and never will be however much you want it to be.

Samsung_Note2

IAmWales wrote: »

You might want to learn some empathy.

I have mild hearing difficulties and using the phone when there is background noise (as there is with call centre calls) is horrible. I'll apologise for my difficulty but a little consideration in return should not be too much to expect, and someone swearing about me - even if I don't hear - is downright rude.

I'm completely deaf in right ear (Have extremely annoying tinnitus) and agree if call centres have back ground noise it can be very frustrating.

But regards the swearing..is saying what op said that dreadful...for me its nothing worse than we hear on tv or films every day,if they had direct abuse at the other person then that would be wrong.
Hell i've had worse directed at me from a pleb from Natwest...just replied with far worse and hung up.

Manorgirl

Oh please you know nothing about me! This is the 1st time ever in my life I’ve ever been accused of being unprofessional. No one heard my swearing trust me, the desks are very spaced apart and the lady I spoke to had ended the call, she wasn’t on the line.

Torry_Quine

Manorgirl wrote: »

Oh please you know nothing about me! This is the 1st time ever in my life I’ve ever been accused of being unprofessional. No one heard my swearing trust me, the desks are very spaced apart and the lady I spoke to had ended the call, she wasn’t on the line.

It really doesn't matter whether you were heard or not. Swearing in the workplace is unprofessional.

bazzyb

Manorgirl wrote: »

I’ve worked in many different places before this and it would never even be an issue. I’m pretty stunned and find it ridiculous. Was also insulted as was told it was unprofessional.

I have no idea what kind of places you have worked in before but find it astounding that anyone in any organisation would find it acceptable to swear on a call with a vulnerable customer. I agree that this is totally unprofessional behaviour.

w06

I have a potty mouth on occasion, but there's a time and a place

Just to help you understand why the call was so frustrating to you. The first time I had a hearing test (over a decade ago) I was already profoundly deaf, I'd been aware my hearing wasn't great for some years, throughout my training, but didn't realise how bad it was. My job involved using the phone (on call) and I hated that aspect, I struggling to understand anything on the phone, but didn't realise why. At that first hearing test, the audiologist turned to face the wall and talked to me, to demonstrate how much I was relying on lip reading. If you gradually lose your hearing you don't necessarily realise how deaf you are and the phone is very difficult.

I now have no hearing, thankfully most poeple use email these days but for companies that don't call centres via text relay or getting a friend to call are my only alternatives, text relay is not a simple thing (probably made harder by being dyslexic) it's hard work for both ends of the call.

Carrot007

bazzyb wrote: »

I have no idea what kind of places you have worked in before but find it astounding that anyone in any organisation would find it acceptable to swear on a call with a vulnerable customer. I agree that this is totally unprofessional behaviour.

Good palces to work are not are run like schools but workplaces. Repect goes boths ways and has to be earned.

Bad places to work enforce rules without thinking, giving the reason "it's bcause I said so.". They also demand respect from employees and give none back.

Furthmore in this case they were not on a call with a "vunerable" customer. I would also be !!!!ed if someone described me as vunerable because my hearing was not 100% (it is not).

Carrot007

w06 wrote: »

text relay is not a simple thing (probably made harder by being dyslexic) it's hard work for both ends of the call.

No it is not, it's no problem unless you happen to work at a place that again enforces rules without thinking and then marks you down for taking too long on a call. These sort of places also come under the bad places to work part. Back when I worked call centres all I had to do it note that it was such a call and then the call was discarded for stat purposes.

Sarastro

Of course it's not unfair dismissal.

Maybe the reason you have had lots of jobs before where it wasn't a problem is that it was a problem, you just don't realise it.