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Have I messed up?
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It reads as if you went in quoting legislation which may not have helped.
IMO would be best to have taken the call as you didn’t it would be a good idea to call them back.
Yea, I was surprised to see the little icon which said that I had posted previously on here.... only to find out that OP has ignored my advice (speak to them) and instead went in all guns blazing.
Hey ho, time for OP to submit a MCOL (Small Claims Court) claim.0
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