Laptop broken after overheating

Carrot007

jarhodes314 wrote: »

It was running elementary OS, but since the SSD is knackered it now doesn't run at all.

Also is elementary OS fully supported with regards to suspend, shutdown and monitoring as windows would have been.

If not then this would point at user error for the overheating.

Nine months sounds fine for a refurb battery. I would only expect a new battery to last a year in certain circumstances (and if the above mentioned things were not supported by the OS then I would expect the battery to die much quicker). Note also that running out at a high percentage and jumping from 0 to a higher percentage when charging is what a dead bettery tends to do.

And it is more that you (accidently) switched it on before putting it in the case rather than it turned itself on which is impossible.

Maybe the company you bought the SSD on will be generous and repalce it? Seems the only option left to me.

agrinnall

Inner_Zone wrote: »

Spamming the forum is against the rules you agreed to when you signed up.

John_Gray wrote: »

A better word would be "multiposting" - posting [almost] identical content in more than one forum.

I suggested on the Consumer Rights board that a post about the technical issues would be worth making on here so the the OP could try to understand whether they have a valid case or not. If anyone has an issue with this suggestion then feel free to pick on me rather than on the OP.

System

jarhodes314 wrote: »

It was sold to me as refurbished following a reutrn during a 90 day return period. My problem is a £300 SSD that is now no more useful than a bit of plastic the same size, not the battery isssues per se, I could put up with those if I absolutely had to.

A battery lifespan of 9 months would still be pretty poor and since it was sold as "nearly new", the battery shouldn't have had much wear to begin with, and false readings can't really be put down to wear and tear.

My guess is it isn't an original Dell battery but a third party one. Most of these third party ones are utterly dire, made up of used and recovered cells and can die within 9 months as well as work as you've been describing when they're nearing end of life, i.e show they've plenty of charge and then just turn off.

were

Tarambor wrote: »

My guess is it isn't an original Dell battery but a third party one. Most of these third party ones are utterly dire, made up of used and recovered cells and can die within 9 months as well as work as you've been describing when they're nearing end of life, i.e show they've plenty of charge and then just turn off.

You are kinder then me. Though they sold the battery as new and then put a semi-duff one to get it working - double win..... and they possibly can sell them another battery too

debitcardmayhem

One thing strikes me why hibernate at all , it has an ssd, nothing to be gained with hibernate. Full shutdown especially as it is being transported in a bag. Plus if the BIOS/Windows updates aren't fully up to date the power saving/sleep/hibernate settings could have caused the problem.

esuhl

jarhodes314 wrote: »

It was running elementary OS, but since the SSD is knackered it now doesn't run at all.

I run Arch Linux, which requires a lot more manual control compared to other Linux distros, but I wonder if the OS is trying to use incompatible/buggy features of the SSD. A couple of major SSD manufacturers implemented a buggy form of TRIM that needs to be disabled on Linux systems as it causes random data loss.

Do you have the latest BIOS/UEFI updates? Have you installed the latest firmware for the SSD? Are you using a filesystem with journaling and SSD support?

And have you checked whether any features of your SSD (e.g. NVQ) might not be supported in Linux? How is TRIM implemented with your drive in Elementary OS?

jarhodes314

debitcardmayhem wrote: »

One thing strikes me why hibernate at all , it has an ssd, nothing to be gained with hibernate. Full shutdown especially as it is being transported in a bag. Plus if the BIOS/Windows updates aren't fully up to date the power saving/sleep/hibernate settings could have caused the problem.

I didn't delibrately hibernate it, it's just default behaviour. It sometimes has trouble waking up from sleep but every time aside from this it when it has "run out of charge" it has hibernated properly and then behaved exactly as normal. If I had had a choice, I would have shut it down but it warned me and then almost immediately began to hibernate.