H&M Black Friday offer really not as good as it seems!

399 Posts


I received an email from H&M recently alerting me to their Black Friday offer but also alerting me to Club members being able to access these offers a day early, ie yesterday.
Had a few things to buy from them for one of my daughters but based on the 20% off everything offer I ordered more things that I could have easily purchased elsewhere. Not a massive order but over £100.
Spent 2 hours trying to locate everything on their website to order and then proceeded to check out. Noticed the discount wasn't dedicated from the basket so I checked the original offer as advertised on their website which stated that the discount would be applied at checked when purchasing the order.
I paid for the order assuming the price would automatically deduct once I paid for the items but it didn't.
I've called them today and they've checked the order and confirmed they haven't applied the discount and so have offered me 20% off a new order. When I stated that I didn't want a new order I just wanted the 20% deducted as advertised they informed me they can't do that on a completed order and that was nothing they could do.
I then asked if I could cancel the order so that I could re order but they said I can't do that wither as the purchase is completed, all I can do is wait for the delivery and then refuse it so that it is sent back to them.
I really disappointed by a company such as H&M and feel this is really poor customer service.
Any suggestions anyone?
Had a few things to buy from them for one of my daughters but based on the 20% off everything offer I ordered more things that I could have easily purchased elsewhere. Not a massive order but over £100.
Spent 2 hours trying to locate everything on their website to order and then proceeded to check out. Noticed the discount wasn't dedicated from the basket so I checked the original offer as advertised on their website which stated that the discount would be applied at checked when purchasing the order.
I paid for the order assuming the price would automatically deduct once I paid for the items but it didn't.
I've called them today and they've checked the order and confirmed they haven't applied the discount and so have offered me 20% off a new order. When I stated that I didn't want a new order I just wanted the 20% deducted as advertised they informed me they can't do that on a completed order and that was nothing they could do.
I then asked if I could cancel the order so that I could re order but they said I can't do that wither as the purchase is completed, all I can do is wait for the delivery and then refuse it so that it is sent back to them.
I really disappointed by a company such as H&M and feel this is really poor customer service.
Any suggestions anyone?
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Reorder it and get your 20% discount and just send back the original order for a refund.