AOL keeps dropping and reconnecting

elektra

I'm on AOL broadband silver and keep getting frequent line drops.

Aol 9.0, Windows XP

4 telephone sockets in house, all have filters on. PC not plugged into main socket.

Line speed test

Date13/10/07 17:56:31Speed Down468.21 Kbps ( 0.5 Mbps )Speed Up233.91 Kbps ( 0.2 Mbps )Port8095Serverspeedtest1.adslguide.org.uk

Is that a poor speed result ?

Before contacting AOL Tech help I wondered if anyone had any suggestions.

gorblimeyguvnor

Can you provide your line stats, downstream attenuation, snr margin, sync rate ? - http://www.dslzoneuk.net/adsl_line_stats.php
See this page http://www.dslzoneuk.net/socket.php?type=html and try connecting to the test socket behind the faceplate and measure line stats again and see if you still get disconnections.
Your speeds not that bad for aol.
Do the disconnections occur at any time or in the evening?

loksat

Hi,

I recently faced this. iam using wireless. And i found out that it was clasing with neighbours wireless connection. To make sure it doesnt

Go to
- open Net work connections
- Right click on wireless network connectio
- click on properties
- click on wireless networks tabs
- Under the preffered networks list, make sure you have only the wanted connections. Sometimes other networks get registered and causes a problem.

This solution is if you are using wireless connection.

ormus

im on aol silver. ever since talk talk carphone wh0rehouse took them over they keep dropping connections.
early evenings and esp weekends seem the worst time.
saturday afternoons are bad too. 3 times today it did it.

elektra

gorblimeyguvnor wrote: »

Can you provide your line stats, downstream attenuation, snr margin, sync rate ? - http://www.dslzoneuk.net/adsl_line_stats.php
See this page http://www.dslzoneuk.net/socket.php?type=html and try connecting to the test socket behind the faceplate and measure line stats again and see if you still get disconnections.
Your speeds not that bad for aol.
Do the disconnections occur at any time or in the evening?

Thanks for info. Can't see a way to do line stats test as my modem not in list (BT Voyager 190)

I will look at the test socket though. Although it does really suit me to keep PC near main socket.

PC mainly on daytime (9-6) so that is when we are noticing the disconnections. Sometimes I have the sound turned down so I'm sure there are some disconnects/reconnects I don't even notice. i.e it may occur whilst I'm reading one page and before I click another.

Found the aol forums there and noticed others with same problem but no magic solution.

imho

ormus Same as me .They have upgraded my speeds and thats when i keep getting disconnected .