Credit note instead of refund even when tickets resold
Hope someone can advise on this. We had four tickets for a local, small library theatre venue. We knew the day before the show that two of our party wouldn't be able to go because of illness so rang the theatre. They advised that they had a waiting list and would be able to resell the tickets. We know they did because we went and two people were sitting next to us. I'd assumed we'd get a refund but on checking we've been told 'no,' it's a credit note, £54 worth. I'm just curious as to how a venue can justify this as basically it means they've had a double bite (for a while at least) on two tickets, inasmuch as they've sold them twice. I can't imagine us going to the venue again for a while, we only go a couple of times a year. Is this is a common practice and if it is, how can venues justify it?
This discussion has been closed.
★ ★ ★ Meet your Ambassadors
- All Categories
- 341.8K Banking & Borrowing
- 249.7K Reduce Debt & Boost Income
- 449.2K Spending & Discounts
- 233.9K Work, Benefits & Business
- 606.1K Mortgages, Homes & Bills
- 172.5K Life & Family
- 246.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.8K Discuss & Feedback
- 15.1K Coronavirus Support Boards