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Bird peanuts received mouldy. Refund refused

pinkcloud
pinkcloud Posts: 231 Forumite
Part of the Furniture Combo Breaker
in Consumer rights
I bought 12 Kg of bird peanuts on line.

When the bag was opened there was an awful smell and the peanuts were dry.

I received the message that my refund was refused because

"Our guarantee policy does not cover Food products that are not defective once these products have been opened"

Does anyone know what this means please?

pinkcloud

Comments

  • spadoosh
    spadoosh Posts: 8,732 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    Reply saying "Your guarantee policy does not cover Food products that are not defective once these products have been opened but my statutory rights do so please provide a refund"

    Providing its a uk business.

    It sounds like theyre saying its not faulty, im guessing they think youve opened it and its then gone bad as opposed to being bad when you opened it?
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    How long ago did you order and receive them? How long ago did you notice they were mouldy?
  • Shaka_Zulu
    Shaka_Zulu Posts: 1,689 Forumite
    Fosterdog wrote: »
    How long ago did you order and receive them? How long ago did you notice they were mouldy?

    I think this will be the deciding factor.

    If bought them and didn't open them for a few months I think you will struggle.
  • Manxman_in_exile
    Manxman_in_exile Posts: 8,380 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    Would you have preferred the peanuts to be wet?


    I would only eat peanuts that were dry. But I'm not a bird
  • lammy82
    lammy82 Posts: 594 Forumite
    Part of the Furniture 500 Posts Name Dropper
    pinkcloud wrote: »
    "Our guarantee policy does not cover Food products that are not defective once these products have been opened"

    Well, no problem, because this is a food product that IS defective...
This discussion has been closed.
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