Been scammed, builder had his email hacked - phishing

mattaus

Warwick_Hunt wrote: »

What have NatWest done wrong?

IMO they need to step up the security and identity checks for allowing fake accounts to be set up. they're not doing enough to protect people in these situations

saverbuyer

mattaus wrote: »

I dont think so. Also are you suppose to ask tradesmen now what email account they have and do you have insurance to cover cyber crime?

Its all been referred to the cyber crime police dept in London

What are you talking about? Insurance for cyber crime?? Does your builder have insurance????

If they do, request the details from the builder and contact the insurance company.

Warwick_Hunt

mattaus wrote: »

IMO they need to step up the security and identity checks for allowing fake accounts to be set up. they're not doing enough to protect people in these situations

I think you need to step up.

teneighty

saverbuyer wrote: »

What are you talking about? Insurance for cyber crime?? Does your builder have insurance????

If they do, request the details from the builder and contact the insurance company.

Because standard public liability insurance usually does not cover cyber crime.

Although I have been reading up on this to make sure my own business is protected and it could be possible that the builder is liable for a data breach.

If his email was hacked and he had inadequate protection of client's data and the clients details were used to fraudulently extract money the builder could be in trouble. Whether the in built encryption in the web based email system would be classed as adequate protection is tricky. Might be worth the OP talking to someone at the Information Commission or whatever they are called.

mattaus

Warwick_Hunt wrote: »

I think you need to step up.

I think you need to keep those sort of comments to your self, you don't the full situation so please remove that post, its not helping the matter.

mattaus

teneighty wrote: »

Because standard public liability insurance usually does not cover cyber crime.

Although I have been reading up on this to make sure my own business is protected and it could be possible that the builder is liable for a data breach.

If his email was hacked and he had inadequate protection of client's data and the clients details were used to fraudulently extract money the builder could be in trouble. Whether the in built encryption in the web based email system would be classed as adequate protection is tricky. Might be worth the OP talking to someone at the Information Commission or whatever they are called.

This is what I first thought after the scam happened, but then speaking to Citizens Advice it made me think other wise

teneighty

mattaus wrote: »

This is what I first thought after the scam happened, but then speaking to Citizens Advice it made me think other wise

Forget Citizens Advice, from what I've heard they are next to useless. Go straight to the Information Commissioners Office
https://ico.org.uk/

By the way, ignore the less helpful posts. It is sad that some people are totally incapable of offering constructive advice and just seem to enjoy sniping at other people.

Good Luck

saverbuyer

teneighty wrote: »

Because standard public liability insurance usually does not cover cyber crime.

Doesn't affect the OP, if the builder is insured, the OP can still claim. It's up to the insurance company to refuse to indemnify. The can pay out and pursue the builder.

It's unreasonable for a client to know exactly what is and what is not covered on an liability policy.

Warwick_Hunt

mattaus wrote: »

I think you need to keep those sort of comments to your self, you don't the full situation so please remove that post, its not helping the matter.

I know you wouldn’t be in this position had you taken reasonable steps.

Warwick_Hunt

saverbuyer wrote: »

Doesn't affect the OP, if the builder is insured, the OP can still claim. It's up to the insurance company to refuse to indemnify. The can pay out and pursue the builder.

It's unreasonable for a client to know exactly what is and what is not covered on an liability policy.

Why doesn’t the op claim on his home insurance then?