Who enforces the Consumer Rights Act 2015?

vancreef

Apart from put water in the washer bottle the bonnet remained closed until the first annual service. It was within a couple of weeks of this that the faults started and the dealer has confessed to two of those being their fault as they left off a connector on both occasions.

unholyangel

vancreef wrote: »

Apart from put water in the washer bottle the bonnet remained closed until the first annual service. It was within a couple of weeks of this that the faults started and the dealer has confessed to two of those being their fault as they left off a connector on both occasions.

That potentially complicates matters. If the faults have been because of workmanship during the service, then it is most definitely not an inherent fault and its not that the goods have failed to conform, its that the service has - providing they failed to carry it out with reasonable care & skill (which means you wouldn't have the right to reject the car at all).

vancreef

unholyangel wrote: »

That potentially complicates matters. If the faults have been because of workmanship during the service, then it is most definitely not an inherent fault and its not that the goods have failed to conform, its that the service has - providing they failed to carry it out with reasonable care & skill (which means you wouldn't have the right to reject the car at all).

I have no proof that the workmanship negatively effected the car in any way but it did seem strange that the faults occured shortly after it was serviced. Our main reason for rejecting it is down to the fact that it needed the EGR Valve replacing twice.