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TSB "Your Statement Is Ready To View" - Really ?

molerat
molerat Posts: 34,842 Forumite
Part of the Furniture 10,000 Posts Name Dropper Photogenic
How do TSB manage to consistently send an e-mail that my new statement is available on line when, well, it isn't. Most of my other card providers send the e-mail a day after the statement is available. :o

Comments

  • Vortigern
    Vortigern Posts: 3,305 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 18 November 2017 at 11:24PM
    You are not alone in that respect. When TSB tell me my statement is ready, I know they mean it will be ready soon.

    Additionally, their statement doesn't tell me when my 0% on purchases deal will expire.

    Is anyone listening at TSB?
  • molerat
    molerat Posts: 34,842 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Vortigern wrote: »
    Additionally, their statement doesn't tell me when my 0% on purchases deal will expire.
    Agreed, annoying. My Santander, Halifax and Virgin cards have the promo end date but my TSB and Tesco don't. The Tesco does have a heading for it but the column is empty. This is something I feel the regulator should make compulsory - is Martin listening ?
  • planteria
    planteria Posts: 5,322 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    i've had the same problem.

    ime TSB are not very impressive. i'm still holding £1.5k in a current account to earn interest with them, but if DD opportunities dry up then closing and leaving them won't be a huge loss:whistle:.
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