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Canada Square Operations (EGG)

rwjohnson
rwjohnson Posts: 5 Forumite
edited 17 November 2017 at 6:45PM in Reclaim PPI & other insurance
I have been trying to get my PPI back from EGG (CANADA SQUARE OPERATIONS) for almost 9 years. I finally went to the FOA who agreed with EGG that I was not entitled to any. Received a letter 28 September from EGG regarding the high commission paid on the PPI policy. The letter states " Our records show that you have previously made a complaint against your Egg card which was upheld. As redress was offered providing a full refund of the premiums paid for the PPI policy, even if the Plevin case were applicable to the sale of your policy, you would be due no further redress in respect of any commissions."
I have not received a single penny of redress yet they admit the complaint was upheld.
I have sent a copy of the letter to the Financial Ombudsman who have spoken with EGG (Canada Square Operations) who have told them it was a mistake in the letter.
Can anyone please advise me what to do here. I have it in Black and White that they upheld my complaint yet still trying not to pay me but stating that they have.
Do I have a legal stance here ?? Please help if you can. Thanks

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