Debenhams PPI timescales.

Deewm76

Just wondering if any of you are any further forward with Santander? chased them up 2 weeks ago and they confirmed that an agreement with insurers had been reached (so no longer on hold).

DebbieTW60

I rang them two weeks ago and they said they had reached decisions on claims and letters should be sent out by the end of January!!!!

Deewm76

My claim was submitted in November, just been told another couple of weeks (quicker than I thought) so hopefully good news.

Mersey_2

In case any on this thread missed it, on a couple of other threads OPs have listed payouts in recent days from these historic liabilities from the then Arcadia group of stores (store cards from Debenhams, Burtons, DP, etc).


So it appears whatever was the hold up over the past 6 weeks has probably now been resolved.

Laraine31

Hi all,

I've just found this thread and wondering how you're all getting on. I initially submitted my PPI Complaint to Santander regarding my Debenhams Gold Card in 2014 and they rejected it as they said basically no PPI was mis-sold as cashier weren't trained to give advice, despite her ticking the box for me!!! I appealed and they said they didn't receive it so I re-submitted my appeal. They kept sending me holding letters, then I sent in a further complaint in late 2016 also citing Plevin. I am still no further forward with them saying there are no timescales as it is an appeal and that they are still getting through the Plevin backlog and my case has not yet been activated! It just seems ridiculous. Anyone else experiencing such horrendous delays?

[Deleted User]

Lots of people. The PPI bandwagon is straining under the weight at the moment.

But they'll get to you in due course.

xcakex

Hi

I!!!8217;m in a very similar situation I got the letter in November got an email confirming they had received my form back in Dec and it states they will reply in 6/8 weeks .... still no reply I did call on a few occasions to be told they had around 22k people to deal with and I should hear soon.. still nothing when I last rang they said the Ppi dept are not taking calls now

Anyone else with any more updates? Be greatly appreciated

goaliesmum

Hi I received a letter Wednesday acknowledging my Dorothy Perkins Plevin complaint that I logged online in November 2017. This was a complaint I originally made in 2009 about mis selling that was rejected.


It stated they aim to complete the review in 8 weeks.


I telephoned the number on the letter and asked if they could give me any update as it was now nearly 5 months.


The guy on the phone was very helpful and said it had last been looked at on 11 April and they have a 3-4 week deadline so I am to ring back on 11 May if not resolved.


Yesterday I received a call from Santander asking details of my employment, sickness, savings at the time of opening the account (1997) The caller told me I will receive a letter detailing the outcome.


I chased this in December 2017 and it had been passed over as they thought it didn't fit the criteria for Plevin, when I explained I had statements showing PPI still on the account in 2009 he agreed it fit and put it through again.


Hope this helps and I'll update when I get anything further.


Good luck all

Laraine31

Hi there, have you heard back from them yet goaliesmum?

[Deleted User]

goaliesmum_on_4th_May_2018 wrote: »

It stated they aim to complete the review in 8 weeks.

Laraine31 wrote: »

Hi there, have you heard back from them yet goaliesmum?

Eight weeks from early May will be late June.