Does the consumer rights act apply to a wooden floor that has been fitted poorly?

Warwick_Hunt

sd183 wrote: »

They supplied and fitted.

Is it engineered or solid wood?

My bet is the collected the flooring from the supplier turned up at your house on day one and started fitting that day.

The floor has then done all its acclimatising once it has been fitted. The problem has then got worse after you’ve moved in.

neilmcl

Warwick_Hunt wrote: »

Is it engineered or solid wood?

My bet is the collected the flooring from the supplier turned up at your house on day one and started fitting that day.

The floor has then done all its acclimatising once it has been fitted. The problem has then got worse after you’ve moved in.

This is what I was alluding to earlier, you really need to have the flooring in the house with the normal central heating routines in place, acclimatising for at least a week, if not longer. That goes for both solid or engineered wooden flooring.

unholyangel

If they supplied & fitted then its up to them to prove its not inherently faulty.

(14)For the purposes of subsections (3)(b) and (c) and (4), goods which do not conform to the contract at any time within the period of six months beginning with the day on which the goods were delivered to the consumer must be taken not to have conformed to it on that day.

(15)Subsection (14) does not apply if—
(a)it is established that the goods did conform to the contract on that day, or
(b)its application is incompatible with the nature of the goods or with how they fail to conform to the contract.

Remind them that as they have not established the goods did conform to contract, that the law assumes the lack of conformity is inherent. If they say the manufacturer says theres nothing wrong with the flooring then I'd point out that its likely a fitting error because theres no physical damage to it and that it would be extremely difficult if not impossible to misuse the floor in such a way that would result in the apparent defect.


Is the floor dipping at the edges but slightly raised elsewhere? Or just dipping at the edges? Are you able to upload pics at all?

sd183

Thanks that is really very helpful.


I don't any photos right now but I will take some. In 90% of the house it is dead firm and solid in the middle of the floor, and then dips under foot around the edges, particularly in the corners.


At the front door it feels both soft and flexible in the middle, and then also dips heavily around the edges when trodden on. Their response has been that corners of floors aren't designed to be walked on?! They are also trying to claim it is a floating floor and therefore we should expect some movement. We have always been very clear that we understand and appreciate that, but this seems excessive, and they agreed as much when they initially came and tried a repair (which we have a recording of them saying).


S

neilmcl

sd183 wrote: »

Thanks that is really very helpful.


I don't any photos right now but I will take some. In 90% of the house it is dead firm and solid in the middle of the floor, and then dips under foot around the edges, particularly in the corners.


At the front door it feels both soft and flexible in the middle, and then also dips heavily around the edges when trodden on. Their response has been that corners of floors aren't designed to be walked on?! They are also trying to claim it is a floating floor and therefore we should expect some movement. We have always been very clear that we understand and appreciate that, but this seems excessive, and they agreed as much when they initially came and tried a repair (which we have a recording of them saying).


S

That suggests your floor base isn't totally solid in all areas, rather than any problem with the floor. TBH it's not that unusual on older floors, maybe some of the joists and/or floorboards need looking at.

sd183

It's a new build; we have already had the home builder out with a specialist from the team who laid the screed to check and assess it in the affected areas, and it is pretty perfect- completely flat and level, with no damp etc.


S