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HELP: Tophams Hotel not processing refund

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Comments

  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 21 November 2017 at 10:32AM
    I live 3 miles away and while yes I can do this, I know the response I will get.
    The GM is already hiding behind his keyboard, he will not come out to speak with me and all I will get is the rude receptionist putting up walls.
    I've already been told they can't process the refund from their front desk


    I'm in the area on Friday and will definitely pop in and show my face and maybe make a scene in front of guests.



    This hotel only gets a 2.5 rating on TripAdvisor :eek:41% giving it 1star.
    Your poor parents.
  • seashore22
    seashore22 Posts: 1,443 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    hollydays wrote: »
    This hotel only gets a 2.5 rating on TripAdvisor :eek:41% giving it 1star.
    Your poor parents.

    I saw that too. If Tripadvisor is good enough to leave a review on then it's good enough to check out before you book. That's assuming it's the right hotel.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    seashore22 wrote: »
    I saw that too. If Tripadvisor is good enough to leave a review on then it's good enough to check out before you book. That's assuming it's the right hotel.

    It’s definitely the same hotel the op has reviewed .
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