Who is the 'highest' person to address a complaint to at Asda HO?

computersaysdoh

blue_monkey wrote: »

Hi all,

I am sorry if this is in the wrong place, not sure where else to put it. Mods, please move if need be.

Please can someone tell me - who is the highest person to address a complaint to at Asda, please. I am writing to the store but want to CC the letter to head office (I have the address) but can't find any details newer than 2006. I don't want to address it to someone who doesn't work there now (they come and go quickly it seems!!).

Also, have you ever complained to HO and how long did it take to get a response.

Thank you.

Have you thight about looking up 'Asda' on companies house? I think it costs £1 to get a list of ALL directors, so then you could go to the very top

fluffy_happypotamus

satan666wayne wrote: »

If YOU lost your son in the street would you want to know why the man at the bus stop did not help?

learn from it any think yourself lucky, if you give your son chance to walkoff you are also leaving yourself open to him being taken.

it is not the SFAs job to find your son.

I work for Tesco and have done for a very long time. Loads of kids have wandered off in the past and in my experience if you ask an assistant to help they go off and get others to help too and a tanoy announcment goes out. And as far as Im concerned it is part of my job.
The "Its not my problem, Im not getting involved" attatude really pees me off. If everyone just helped out no and again it would make life a lot easier and the world a nicer place.:A

Teejay

Yep it's Andy Bond, CEO Asda.:D

devild_2

Teejay wrote: »

Yep it's Andy Bond, CEO Asda.:D

The names "Bond" "Andy Bond, license to spill" dum de dum dum......

turtle2k1

blue_monkey wrote: »

He is clearly not doing his job he is being PAID to do and I would like to complain about that.

I'm sure looking for children who have run off due to their parents not watching them properley is not in his contract of employment.

blue_monkey_2

fluffy_happypotamus wrote: »

I work for Tesco and have done for a very long time. Loads of kids have wandered off in the past and in my experience if you ask an assistant to help they go off and get others to help too and a tanoy announcment goes out. And as far as Im concerned it is part of my job.
The "Its not my problem, Im not getting involved" attatude really pees me off. If everyone just helped out no and again it would make life a lot easier and the world a nicer place.:A

And a safer place too. No-one looks out for one another these days and would walk on by if they saw an accident or someone hurt, upset or the like whereas I am the opposite and probably stick my nose in where it is not wanted regardless. If I see a child crying and looking distressed I'll go up to them and see if they are OK, I don't care what I am accused of I'd rather that than wait for the wrong person to intervene. If someone trips up then I'll go help them, if someone is involved in an accident I'll go and see if I can help or call an ambulance if I am driving by (for example) and cannot stop. I'd rather 15 people call one for me if I was hurt than not at all and that is what I think of, that is the tables were turned and it was me that needed the help that there would be someone to help me.

I used to work in Somerfield and we was taught the customer comes first, it is part of the job to help even if you have showed someone to the baked beans 100 times that morning you can't not do it. Pointing and saying down there is not enough, you take them to it and hand it to them. If they want help you give it to them, if they want their shopping taking to the car you don't ignore then you do it with a mile (even if it is peeing down with rain and you don;t really want to). If I had point black ignored a customer when they spoke to me and either the manager saw me or they had complained then I would have been disciplined, if it happened too often then it would mean a final warning and I'd lose my job. Likewise, if a child had of got lost in our store I would have said to the mother 'you stay there in case your child comes back' and I would have got help from 2 or 3 of my collegues (there is always someone knocking around out the back or on a break) to help me, found out what the child was wearing and then split up to try and find the missing child. Maybe I was expecting too much when I happened to be in the same situation. Customer care. Whatever happened to that??

blue_monkey_2

I'm sure looking for children who have run off due to their parents not watching them properley is not in his contract of employment.

I was 'looking after him properly' thank you. Anyone can go out of sight in the space of 5 seconds I don't have a bionic eye! As much as everyone assumes you should have along with the other the other talents everyone assumes you should have if you are a parent. If I had chosen to go the same route he did to get him then I would have found him and he would not have been lost - he obviosuly chose a different one. maybe I should sue Asda for having too many aisles and cut throughs and it should be one way in, one way out and just one route all the way around, how much easier would that make life? If he had been older he would of been more savvy in how to find me. Have you ever been to one of these Asda's? if I was not watching him properly then I would not have noticed him missing in such a short space of time - as I said, it was not minutes, it was seconds, I turned my head to look on the shelf, I turned back and he was gone. Is this what the police would say to me if I had not been able to find him at all 'sorry but you should have been watching him properly, nothing to do with us'.

Anyway, this is from the Asda website on the 'Our Mission' page, I've highlighted the 'customer service and how that if you think helping the customer is important come and work for us' bit in red. So I think you are wrong, helping the customer is important to Asda and and employee would have been aware of this before they started the job - so it says anyway!



To emphasise how important these are to us, we try to make sure that they come to life every day - so instead of being words that gather dust on our walls, we all live by a set of values that make ASDA unique.
ASDA's Values

Respect for the individual

ASDA respects and values each other's differences and personal values. We all make the difference and are all equally vital to our success.
Service to our customers

Our goal is to exceed customer expectations, always. Having a passion for customer service is the key and whether we're talking about an actual customer or a colleague, it's exactly the same.
Strive for excellence

Every day we strive to be better than the last! That means going the extra mile. Not being content with average performance. Wanting to be the best at what we do. When we see great performance in action, we recognise and celebrate it, and use it as an inspiration.


We hope that you, our customers, recognise these values every time you shop with us, whether it's instore at your local ASDA store or online at ASDA.com and we aim to give you a better experience every time you come back.
And if you like the sound of our environment, we'd love to hear from you because the people who get the most out of working in ASDA are the ones who really identify with our values and beliefs. Why not take a look at our ASDA Jobs website to find out how you can become a part of it.