Currys vent

bairn7

Probably dodged a bullet not buying from Currys today.

I have been looking for a new laptop and wanted one with a dvd drive. So I checked the Curry's website and there was a decent Lenovo 14" laptop which listed a dvd drive. I ordered online, although didn't pay thankfully, and drive 20 miles to collect.

Get to Currys and expect to just pick it up but one of the sales people insists that I see it first. Well, I'm glad that he did as there was no dvd drive! Thinking I made a mistake, I said that I thought this came with a drive and he laughed in my face. "You'll never see a dvd drive in a 14" laptop", he says.

Well, I then checked the website and indeed it lists a dvd drive. In addition, there is a cut out panel where the dvd drive should be, and when I checked the laptop in store, the demonstration pictures shows a dvd drive and the bloody thing has DVD software installed!

Having been made to feel like an idiot for even suggesting that I thought it would have a drive, I promptly left. Still on the hunt...!

Judge for yourself: https://www.currys.co.uk/gbuk/computing/laptops/laptops/lenovo-ideapad-320-14iap-14-laptop-platinum-grey-10168561-pdt.html

AndyCF

Well I can clearly see an optical drive in the picture.

Can only assume that (at a random guess) the pic is possibly of a different model ? Given the rate at which new models can seemingly come out it could be an honest mistake.

Having said that it does list the following currently in the specifications tab:

MEDIA

Optical disc drive DVD/RW
Memory card reader 4-in-1 memory card reader

photome

Did you show them the pic and info on the website. They may have come up with an alternative after your wasted drive

IAmWales

They're using the same picture for the cheap one and the more expensive ones that do have a DVD drive.

On a positive, you've dodged a bullet. It's a poor spec laptop and Currys customer service is awful. Use John Lewis or Amazon instead.

bairn7

I showed him the specs and the photos on my phone and he just said it was an error and he would pass it on. Didn't inspire me with confidence. I don't need a good spec laptop, just one with a DVD drive. This was the cheapest one.

Ended up going to Argos! BTW I notice that Argos had a laptop which clearly showed a DVD drive in the photo but on reading the Q and As it is confirmed that it does not have a drive!

DVDs are still important to some people!

takman

On the Lenovo website it mentions two solar model numbers together so I assume one must have a DVD Drive and the other one doesn't although that isn't very clear on there either.

https://support.lenovo.com/gb/en/solutions/pd105079

grayme-m

Have you considered buying a separate USB DVD re/writer?

We picked one up for circa £40 and can use on any laptop for the rare instances that we need one; and didn't need to buy a new laptop.

Fosterdog

grayme-m wrote: »

Have you considered buying a separate USB DVD re/writer?

We picked one up for circa £40 and can use on any laptop for the rare instances that we need one; and didn't need to buy a new laptop.

You can get them for £10-£15 for standard dvd or £30-£40 for blu-ray

AndyCF

grayme-m wrote: »

Have you considered buying a separate USB DVD re/writer?

We picked one up for circa £40 and can use on any laptop for the rare instances that we need one; and didn't need to buy a new laptop.

That's exactly what I did a couple of years ago when I purchased a netbook, I was aware it did not have an optical drive. , said netbook was the cheapest I could get as it was only going to be used for car diagnostics anyway but I needed a portable optical drive for the occasional use, plus its quite handy to have a portable one anyway.

bairn7

Thanks all. Yes I did consider a portable drive however I need the drive for regular use and did not want the additional hassle of an extra bit of kit to drag around. For occasional use, a portable drive would have been the answer.

barbiedoll

Oh, you did indeed dodge a bullet.....When we reserved a laptop at Curry’s, they refused to sell it to us without them “setting it up” (activating Windows and installing overpriced, crappy antivirus software) and charging us £50 for the privilege!

We just laughed at them and bought it somewhere else.