Grievance or resignation

[Deleted User]

In a situation where I feel like I'm starting to feel like I'm being made to argue, after a second flare up concerning same issue in one week alone, I wonder how many times this is going to happen and whether I should be making steps toward raising a grievance - I defended myself verbally again yesterday which seemed to put the manager back in the box for now but can recall when I interviewed for the job I was told it was team centred results only (...which I didn't fully appreciate or understand; thinking it was a level playing field!) so I don't know how long this is going to save me for and what I wasn't told, which has come to light was

Agent 1 - starts 7:30am - (an hour and a half before any phones go on) gets to go for lunch late in afternoon, in fact after everyone else and when the phones are busiest at peak time so all other agents get stopped from doing their other duties for this whole time, walks around the building pretty much hourly, then goes at 16:30

Agent 2 - Arrives 45 minutes early every day, will only take half hour lunch most days - I'm unsure if they 'hours bank' all this extra time as noticed time sheets for lunch does rather indicate their only half lunch hour taken and whether they have to work over hour extra each day to be actually compensating the above agent? It does seem bizzare. Their extra duties being languages help and end of day banking checks.

Agent 3 - Additional duties are managing daily returns and keying purchase orders received alongside receiving lions share of telephone calls and shared inbox input. Restricted from over working and when tried to take half hour lunches was told that wasn't on whilst in the very next contradiction has the manager on their case about answering tickets quick enough.

I just don't know if I should be at the point of walking away and not saying a word further but part of me feels like questioning why to the above as well - I feel like if I'm sacked or resign I won't qualify for any help really either way so does it matter. Personally what would you do?

nimbo

I’m not really sure what your issue is. You defended yourself - against what accusation or conversation?

Are you one of the three agent named? Or are you agent 4?

All I can see is that people have different shift patterns from each other and different work streams - however there is some cross over which creates some busy times that are impacting you somehow?

If I’ve missed something sorry. It is very early but I can’t sleep.

sangie595

Unless you are their manager, I cannot see why what other people do in work is any of your business.

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Edit: looking through your posting history briefly, you appear to have been in this job for a few weeks. And to have a somewhat erratic employment record with a lot of jobs, and a lot of jobs you complain about. It seems that you were posting about these issues from the first week in the job, although I'm not 100% sure what these complaints are because they seem to be rather random rambles about other people and situations.

But here the thing... In the first place, you do not start complaining about being treated unfairly compared to other people in the first few days of a job. They have proven themselves to their employer- you haven't. If something isn't "fair" you need to suck it up. This is work, not the school playground. If you want to keep the job, even if that is only until you find another one, then you stick your head under the parapet, work, and don't argue.

Secondly, if the impression given by your posts is correct, and you are constantly finding yourself in the "wrong workplace", then that suggests three observations. First - the more you job hop, the less likely you are to be seen as a good employee to take a risk on by employers. They are generally looking for commitment, not erratic work histories and problems starting within weeks. Second, you are looking for entirely the wrong employment if almost every job you get is "wrong". Third, the problem is you and not them. If that is the case then the only solution is to address your problem, whatever that is - unless you are exceptional and very important to the employer, they aren't going to organise around your foibles, they will just sack you and move on to someone who can do the job.

theoretica

It is also perfectly normal to recruit to fill gaps in a team, which may well be the least popular role. If everyone dislikes answering the phone or covering the later hours, chances are good that whoever has that role will move off it if they can, leaving it always as the one advertised to new people.

IAmWales

With a long history of having difficulties at work, is it time to look at why you keep having these issues? You seem to have a habit of looking for problems where they don't exist.

ScorpiondeRooftrouser

It's not a question of you asking "What would you do". What I would do doesn't matter, as my situation is entirely different from yours. I might resign if I didn't like something, but I don't have an abysmal work history and I know I could get a much better job than that in days.

You, on the other hand, have an abysmal work history and find it difficult to get even minimum wage jobs. What you should do is neither resign nor, god forbid, raise a grievance. Just live with it and stop complaining about trivialities.


I would also add that if when you raised your issue you raised it as incoherently as you have done here, it is no wonder they didn't do anything about as, like everyone else, I have very little idea what you are actually complaining about. Some people get to work different hours seems to be the gist of it. Well, that happens. They might let you do it once they trust you. That's going to be a lot further away than it would be before you started complaining.

[Deleted User]

IAmWales wrote: »

With a long history of having difficulties at work, is it time to look at why you keep having these issues? You seem to have a habit of looking for problems where they don't exist.

Don't exist? do me a favour. The company who are so easy going, no rule book, no policies etc but only think to mention when it's to late their tickets advise a response within 24 hours. That indicates there rather is a policy/procedure!

But then I presume you are awesome dealing with someone walking up to you when you are only in a second week of job with a colleague of sick, the very someone who alleges they just hate conflict, in front of a room full of people and not just my immediate team. I managed to be the controlled one.

I was looking for advice, I knew it was a long shot but feel better with it of my chest, I appreciate I have the wrong user name (Nor do I want to set up new account) and
have now decided the best thing I can do is write a couple of different letters for Monday and take it from there.

p00hsticks

Deleted%20User wrote: »

have now decided the best thing I can do is write a couple of different letters for Monday and take it from there.

If you are going to write such letters (and I'm really not sure it's going to be a good idea), please make sure you give a far clearer outline of what your concerns are and what you wish to see done about it than you have in your inital post here.

It's very unclear what yout grievance actually is or if you are just venting about colleagues

ScorpiondeRooftrouser

Deleted%20User wrote: »

Don't exist? do me a favour. The company who are so easy going, no rule book, no policies etc but only think to mention when it's to late their tickets advise a response within 24 hours. That indicates there rather is a policy/procedure!

But then I presume you are awesome dealing with someone walking up to you when you are only in a second week of job with a colleague of sick, the very someone who alleges they just hate conflict, in front of a room full of people and not just my immediate team. I managed to be the controlled one.

I was looking for advice, I knew it was a long shot but feel better with it of my chest, I appreciate I have the wrong user name (Nor do I want to set up new account) and
have now decided the best thing I can do is write a couple of different letters for Monday and take it from there.

You realise that in this post you have claimed that you were controlled when somebody walked up to you in front of a room full of people. That's all you have said, walked up to you. Walked up to you and did what? You seem to forget halfway through a sentence why you started it in the first place, and your posts are therefore so confused and lacking in information they are worthless. This is consistent with you, all the time. Seek to address it. If you communicate like this you will never get anywhere.

elsien

" I defended myself verbally again yesterday which seemed to put the manager back in the box for now "

Whatever your issue (and I'm none the wiser either) this shows a lack of respect for your manager that I really hope you are managing to disguise in the workplace. Because if it's showing, things are not likely to get any better.

Chucky1234

I agree with the other posters, I'm not entirely sure what your issue is. All you should be concerned about is whether you are sticking to your agreed roles and responsibilities, what others do, with all due respect, isn't any of your concern.

I've recently joined a new workplace, agreed hours was 9-5:30.
Employee A works from between 7 and 7:30 to 3:30 to 4.
Employee B occasionally works from home so doesn't come in at all.
Employee C has uses flexitime and sometimes works 10 hours one day and 5 hours the next.
Employee D works 8:30-5 to avoid some traffic on his commute.
Employee A & C have company cars and company phones.
Employee F sometimes works on a Saturday or Sunday and has a weekday or two off.
I'm sure there are other variances that I either don't know/don't care enough to know about.

Soon after starting I was asked if I could work from 8:30 - 5 until I worked there long enough to be trusted to have a key as I might have to lock up at 5:30. I could've stood my ground and been stubborn and said no, however, I was happy to do this so accepted.

I'm sure once I have been there a little longer, some of the benefits granted to other employees will also be granted to me, if not, its no biggie as long as both parties stick to what was agreed.

OP - understand that not everyone is going to be treated exactly the same in the workplace. Maybe the guy starts early as it means he can get additional work done before the phones go on. Maybe they have years more service and have proven themselves as a good worker and are therefore granted these additional benefits.

My advice to you would be to get your head down, work hard, prove yourself as a good worker and don't worry about anyone else and that should serve you well.