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Flooring Advice

amaidment
amaidment Posts: 14 Forumite
Hi All,

I'm hoping someone can give me some advice.

As part of having a new kitchen fitted we had our existing flooring (tiles) removed and new Karndean flooring fitted by a local company. After the old tiles were removed, they laid 3 layers (one double 6mm layer, plus a further 3mm single layer) of latex screed, then fitted the Karndean on top.

Now that it's completed, we've noticed that the floor isn't level. Across the width of the flooring (around 1.4m) we have a 'hump' down the middle. The centre of the floor is higher than the edges - the left side being around 4-5mm lower and the right being 6-7mm lower. There was no noticeable difference in level with the old tiles and nothing was mentioned when they were removed.

Our flooring company have stated that they have done a good job, that the floor won't be completely level, and have blamed it on the underlying concrete. However this was never flagged up before the flooring was laid, either when they came out at the start, or when they came again after the old tiles were removed. They have in fact said that they've made the uneven floor better and that without the screed the 'hump' would be even more pronounced.

I thought that the latex screed was a self-levelling compound and would therefore give us a flat floor, with it flowing into the lower areas. However if we look at the edges, the latex doesn't seem to be particularly thick, and certainly not more than the overall level (the 9mm they laid).

They've offered to get an independent inspection, but that would be at our cost (£150-200) unless they found in our favour. I'm therefore wondering if anyone with experience can give us some advice.

TIA
Adrian
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