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Rbs

I have tried claiming for PPI that I had on a mortgage with my ex partner. RBS have wrote to me asking for photocopies of proof of name as doesn’t match their records. I am now married under a different surname. Could this mean that there is a valid claim?
TIA

Comments

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Cazza1978 wrote: »
    Could this mean that there is a valid claim?
    It doesn't mean anything other than you have failed Security.

    Provide them with details of your name change to proceed further..
  • dunstonh
    dunstonh Posts: 121,290 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Could this mean that there is a valid claim?

    No. It means you have not passed their ID check. So, they wont even have looked at it yet.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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