B&Q not replacing faulty goods after 6 months

DIYWannabe

Thanks all. The carpenter who unpacked it reckons the damage was done by a forklift. I've sent them a note from him saying that. It was packed in cardboard so the damage wasn't visible on delivery, stored in my garage so no extremes of temperature.

Lesson learnt for the future in terms of unpacking deliveries...

Warwick_Hunt

DIYWannabe wrote: »

Thanks all. The carpenter who unpacked it reckons the damage was done by a forklift. I've sent them a note from him saying that. It was packed in cardboard so the damage wasn't visible on delivery, stored in my garage so no extremes of temperature.

Lesson learnt for the future in terms of unpacking deliveries...

So you have an insulated garage?

jonnyd281

DIYWannabe wrote: »

Thanks all. The carpenter who unpacked it reckons the damage was done by a forklift. I've sent them a note from him saying that. It was packed in cardboard so the damage wasn't visible on delivery, stored in my garage so no extremes of temperature.

Lesson learnt for the future in terms of unpacking deliveries...

My garage is pretty damp, an unprotected internal door would get damp in that sort of environment.

Ganga

DIYWannabe wrote: »

Thanks everyone, lots of input.

I can see why the burden of proof is on me after the length of time but given the nature of the damage feel that it being accidental damage in a domestic setting isn't really plausible and this is observable from the pictures that I've given B&Q. Even if I'd put it on the kerb and driven over it I doubt it would break this much.

As far as I can see there are two possible scenarios:
-The door was delivered faulty, so B&Q should replace it.
-Much less likely, but the door split open whilst being stored due to an inherent manufacturing fault. So not fit for purpose and B&Q should replace it.

I am stubborn enough to pay for an inspection, it just seems a waste of time as they won't deduce anything different to what B&Q can already see from the pictures. B&Q have avoided telling me the sort of inspection that they would believe.

Does anyone know the level of proof that would be expected in this scenario in a small claims court? I'm struggling to find it in the consumer rights act.

Third possible cause - you damaged it and want B&Q to pay for it ( that is probably what they think as you have had the doors that long and never complained earlier )